Michea Daniels
Lithia Springs,GA
Summary
- Leadership in Marketing & Sales
- Branding & Product Planning
- Program Planning and Development
- Microsoft Office Suite
- Excellence in Customer Success Strategies
- Relationship Management & Client Services
- Finance, Accounting & Operations
- Solution-Based Sustainable Resolution
Deliberate Sr. Operations Manger with over 10 years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Ace Rent A Car
Las Vegas, NV
10.2021 - 01.2024
- Maximize incremental sales, walk-up volume, yield, and fuel service, applying proven sales techniques, product knowledge and differentiation
- Collaborate with Operation & Fleet Manager, improving underperforming agent productivity by 10%
- Learned first-hand, developing skills to defuse potentially tense customer relations, providing individualized care and service at a busy location.
- Supervised, assisted and coached other operations managers.
- Created reports on key performance indicators to track progress against objectives.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Provided strategic recommendations to supervisors regarding new or modified company practices.
- Reviewed financial statements regularly to ensure budget targets are met.
Regional Sales Manager
Fox Rent A Car
CA, NV, TX
06.2014 - 02.2021
- Supervised continuous review of regional performance to initiate hiring, training, and mentoring strategies at each location, significantly increasing revenue through improve customer care and targeted sales techniques
- Developed and prepared regular and special compliance reports and data audits for management team
- Advanced rapidly within the organization due to through product knowledge, upselling, and cross selling with emphasis on ancillary products and services to maximize profit and sustainability in an extremely competitive market
- Developed a pipeline of lead agents through seasonal initiative to ensure 100% of regions budget
- Conducted performance management, implemented corporate incentive programs, and served as a regional liaison, aligning regional managers & personnel support with corporate expectations.
- Oversaw regional and local sales managers and staff.
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Used change methodologies to increase sales and led projects for increased productivity.
- Led, coached and developed employees to achieve sales goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Analyzed regional sales performance data to develop actionable insights.
- Developed strategies and plans for regional sales growth.
- Hired and motivated high-performing sales team achieving over $25 in incremental sales per year in the west coast region.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
Sunglass Hut @Macys
Redondo Beach, CA
02.2010 - 05.2014
- Managed store operations at three fast-paced Macy's locations, motivating associates to achieve their full potentials through designing and implementing effective training and coaching programs
- Oversaw inventory control, merchandising, asset protection, pricing, receiving, and staffing
- Reduced store shrinkage 19% by updating loss prevention policies and performing weekly audits
- Scheduled and supervised associate teams, optimizing floor coverage.
Education
Associate of Arts - Visual Merchandising
California Design College
06.2001
Skills
- Operational Excellence
- Operations Management
- Strategic Planning
- Procedure Optimization
- Forecasting
- KPI Tracking
- Goal Attainment
- Safety Management
- Productivity Improvement
- Employee Coaching
- Facility Management
- Business Planning
- Administrative Management
- Department Oversight
- Schedule Management
- Business Forecasting
- Revenue Generation
- Customer Service Management
- Payroll Administration and Timekeeping
- Staff Scheduling
- Operations Oversight
- Team Leadership
- Employee Reviews
- Sales Promotion
- Relationship Building
- Sales Coaching
- Performance Improvements
Professional Accomplishments
I bring with me a unique background, having led exceptionally effective sales, marketing, and customer experience initiatives within sophisticated corporate environments. Setting strategic goals, I apply strong project management abilities, integrating organization-wide resources to optimize brand positioning and consumer awareness.
References
- Jennie Thomas, VP of Operations, (310)429-1266
- Christopher Brown, Clinical Therapist, (323)286-5533
Certification
- Diamond customer service award 2022
Languages
English
Professional
Affiliations
- Meditation and Hiking
- Organizing Team bonding events
- Yoga
- Dance classes
References
References available upon request.
Timeline
Senior Operations Manager
Ace Rent A Car
10.2021 - 01.2024
Regional Sales Manager
Fox Rent A Car
06.2014 - 02.2021
Store Manager
Sunglass Hut @Macys
02.2010 - 05.2014
Associate of Arts - Visual Merchandising
California Design College
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