Courtney Harper

• Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
• Ensured compliance with safety regulations and company policies and procedures.
• Developed and implemented operational strategies to improve efficiency and reduce costs.
• Managed personnel, including training, scheduling, performance reviews, and disciplinary actions.
• Collaborated with cross-functional teams to develop process improvements that increased productivity.
• Advised senior leadership on potential changes or modifications needed for current processes and procedures.
• Resolved conflicts between employees in a timely manner.
• Motivated team members and devised strategies to improve workflow.
• Supervised, assisted and coached other operations leaders.
• Maintained regular engagement with key client contacts while influencing key stakeholders.
• Implemented campaigns and promotions to help with developing goods and services.
• Monitored progress by establishing plans and measuring results.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
• Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
• Assigned tasks to staff members based on their skill sets and availability.
• Provided guidance, support, and mentorship to junior team members.
• Prepared staff work schedules and assigned team members to specific duties.

7816 Hawks Prairie Rd NE

Lacey, WA 98516

• Company dissolved into TruVolt Brands-All Season Power
• Provided skill sets, roles and responsibilities above

Amazon Fulfillment

2700 Center Dr. Dupont, WA

June 2014-June 2022

Tier 1 to Senior Level Manager Level in 8 years

Operational Supply Chain and Fulfillment

• General Warehouse Associate - June 2014-Feb. 2015
• ICQA Process Assistant Tier III - Feb. 2015 to March 2017
• Area Manager, Outbound Pack/Ship Department, Level 4 - March 2017 to April 2018
• Area Manager, Outbound Shipping, Dock Level 5 - April 2018 to June 2019
• Operations Manager, Shift Level, Outbound Shipping Department, and Quality Control/Change Management, Level 6, June 2019 to Sept. 2020
• Senior Operations Manager - Outbound Department Operations, Level 7, April 2020 to June 2022