Micheal Haddad
Highland,IN
Summary
Detail-focused and result-oriented IT Specialist with extensive knowledge in System Administration and Infrastructure. Experience in standing up software and deploying company wide solutions. Dedicated, organized, and self -directed team player with strong written, communication, and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Benesch
02.2023 - Current
- Resolving and responding to on average 50 helpdesk tickets per day.
- Designing and imaging computers to onboard new users/interns.
- Managing our devices using Active Directory, In-tune and PDQ for software deployment.
- Maintained knowledge base of IT systems, processes, and procedures for easy reference by the team members.
Senior IT Support Specialist
Realsure
01.2022 - 02.2023
- Configured software and served as System Administrator to Realsure for Okta, Proofpoint, Kandji and Freshservice.
- Support, troubleshoot and maintain computer servers and networks.
- Upgraded and configured application softtware and computer hardware.
- Built a knowledge base of technical processes and procedures to grow the company.
- Managed and enrolled over 100 devices into Intune and Kandj.
Software Trainer
Locusview
10.2020 - 02.2022
- Built customized software solutions to suit needs and match business flow objectives.
- Lead training courses to customers on how to implement software.
- Demonstrated software technology to prospective customers in support of lead generation efforts.
Education
Bachelor of Science - Computer Science
Purdue University
Lafayette, IN2019-05
Skills
- Configuration Management
- Azure Active Directory
- Linux
- Powershell
- Deployment
- System Configuration
Certification
- CompTIA A+
- CompTIA Network +
- Azure Fundamentals: Microsoft Certified
- Windows Server Administrator Fundamentals
Timeline
IT Support Specialist
Benesch
02.2023 - Current
Senior IT Support Specialist
Realsure
01.2022 - 02.2023
Software Trainer
Locusview
10.2020 - 02.2022
Bachelor of Science - Computer Science
Purdue University