Micheal Hill
Key Bank, NA
Boardman,OH
17
years of professional experience
Dedicated Client Service Specialist with a focus on exceptional communication, customer support, and regulatory compliance. Proven ability to deliver customized banking solutions and enhance client retention.
Work History
Client Service Specialist
3 Years 9 Months- Addressed client inquiries and resolved issues promptly to support operational efficiency.
- Delivered customized banking solutions to elevate customer satisfaction.
- Collaborated with cross-functional teams to streamline service processes.
- Conducted follow-ups with clients to ensure ongoing satisfaction and support.
- Provided knowledgeable service and support for all customer needs.
- Cross-trained in multiple departments such as Mortgage, Credit Cards, LOCs, Online Banking etc., in order to provide efficient service.
Customer Service Representative
5 Years 9 Months- Educated customers on financial products, enhancing their understanding and satisfaction with services offered.
- Processed transactions accurately while maintaining compliance with company policies and regulations.
- Collaborated with team members to streamline operations, improving overall service delivery efficiency.
- Trained new staff on customer service protocols, fostering a knowledgeable and skilled team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed new loans and lines of credit
- Gathered recourse for loans and check cashing purposes
Assistant Department Manager
4 Years 1 Month- Supervised daily operations to ensure optimal inventory management and store presentation.
- Collaborated with department managers to develop and implement promotional strategies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced efficiency in stock replenishment workflows.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Conducted regular audits of inventory levels to maintain accuracy and minimize shrinkage.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Master Grill Operator
2 Years 1 Month- Prepared and cooked various meats according to specifications and safety standards.
- Operated and maintained grill equipment to ensure optimal cooking conditions.
- Monitored food quality and adjusted cooking times for consistency and taste.
- Trained new employees on grill operations and safety protocols.
- Implemented best practices for food safety, hygiene, and sanitation procedures.
- Cleaned and maintained kitchen equipment regularly.
- Consistently met or exceeded performance metrics set by restaurant management, demonstrating dedication to the role and exceptional work ethic.
Assistant Department Manager
2 Years 10 Months- Trained and mentored new team members on product knowledge and customer service standards.
- Analyzed inventory levels, implementing strategies to optimize stock management processes.
- Collaborated with department managers to develop promotional strategies that increased sales performance.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
Education
High School Diploma
Skills
Financial transaction processing
Financial product knowledge
Regulatory compliance
Customer support
Client retention strategies
Customer education
Effective communication
Call handling
Phone etiquette
Strong empathy
Remote work capabilities
Timeline
Client Service Specialist
Key Bank, NA
10.2022 - 07.2026Read More
Customer Service Representative
Checksmart Financial
05.2018 - 02.2024Read More
Assistant Department Manager
Sparkle Market
04.2014 - 05.2018Read More
Master Grill Operator
Wendys Restaurant
01.2013 - 02.2015Read More
Assistant Department Manager
Harris Teeter
01.2010 - 11.2012Read More
South Stanley High School
High School Diploma
Read More