Micheal Levingston
Benton Harbor,MI
Summary
An accomplished Customer Service and Sales Professional with a career marked by numerous customer service and sales awards, recognition, and recommendations. A track record of exceeding sales, service and client quotas. With over 10 years of successful experience as a leader and mentor to junior sales and customer service professionals.
Overview
14
14
years of professional experience
Work History
Corporate Safety Lead
Whirlpool
04.2017 - Current
- Address and resolve customer product complaints empathetically and professionally.
- Cross-trained in all departments.
- Follow-through on all critical inter-departmental escalations to increase customer retention rates
- Trained staff on operating procedures and company services
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Manager
Acceptance Now
06.2016 - 05.2017
- Increased profits through effective sales training and troubleshooting profit loss areas
- Planned budgets and authorized payments and merchandise returns
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Conducted investigations of customer accounts and payment histories.
Store Manager; District Manager In Training
Radio Shack
05.2010 - 06.2016
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Increased profits by 60% in one year through restructure of business line
- Strengthened company's business by leading implementation of Sprint/RadioShack merger
- Managed staff of 20 sales associates,5 team leaders and 7 assistant managers
Education
High School Diploma -
Benton Harbor High School
Benton Harbor2002
Timeline
Corporate Safety Lead
Whirlpool
04.2017 - Current
Sales Manager
Acceptance Now
06.2016 - 05.2017
Store Manager; District Manager In Training
Radio Shack
05.2010 - 06.2016
High School Diploma -
Benton Harbor High School