Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Micheal Nickell

Cripple Creek,CO

Summary

Experienced customer service professional with a background in hospitality, retail, and food service. Skilled in front desk operations, guest relations, inventory management, and teamwork. Proven ability to thrive in fast-paced environments, resolve issues effectively, and provide exceptional service to both customers and guests.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Chamonix Casino Hotel
06.2024 - Current
  • Greeted and assisted guests with check-in, check-out, and room reservations.
  • Handled cash, credit card transactions, and balanced the cash drawer at the end of each shift.
  • Resolved guest concerns professionally to ensure satisfaction and repeat business.
  • Collaborated with housekeeping and security to maintain smooth daily operations.

Overnight Stocker

Walmart
05.2023 - 06.2024
  • Restocked shelves and organized merchandise to ensure product availability and store presentation.
  • Unloaded deliveries, checked shipments for accuracy, and safely moved products using pallet jacks.
  • Maintained a clean and orderly work environment in compliance with safety standards.
  • Worked independently and as part of a team to meet nightly stocking goals.

Crew Member

McDonald's
11.2021 - 05.2023
  • Delivered friendly and efficient customer service in a high-volume fast-food environment.
  • Prepared food items according to company standards while maintaining cleanliness and safety guidelines.
  • Operated cash registers, processed transactions, and handled customer concerns promptly.
  • Collaborated with team members to meet service goals during peak hours.

Skills

  • Customer Service & Communication
  • Front Desk & Hospitality Operations
  • Inventory & Stock Management
  • Cash Handling & POS Systems
  • Team Collaboration
  • Time Management
  • Workplace Safety & Cleanliness

Certification

Certified in CPR, First Aid, and AED, ensuring readiness to respond effectively to medical emergencies and provide safe, reliable assistance when needed.

Timeline

Front Desk Agent

Chamonix Casino Hotel
06.2024 - Current

Overnight Stocker

Walmart
05.2023 - 06.2024

Crew Member

McDonald's
11.2021 - 05.2023

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Micheal Nickell