MADISON CLEMENTS
Warrenville,IL
Summary
Dynamic, guest-focused professional with a strong foundation in communication and organization, eager to thrive in a fast-paced environment. Demonstrates a genuine willingness to learn and adapt while effectively embracing new information and procedures. Committed to leveraging problem-solving and multitasking abilities to enhance guest experiences in the hospitality industry. Passionate about continuous growth and contributing to team success.
Overview
3
3
years of professional experience
Work History
Front Desk Agent and Personal Host
Hotel Arista at CityGate Centre
Naperville, IL
01.2026 - Current
- Managed check-ins and check-outs efficiently to ensure optimal guest experiences.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Coordinated with housekeeping and maintenance teams to maintain hotel standards.
- Processed reservations using property management software for streamlined operations.
- Oversaw cash handling operations and billing procedures, maintaining compliance with company standards.
- Facilitated timely placement of in-room dining orders while overseeing late-night menu inventory management.
- Facilitated effective communication by handling all incoming and outgoing phone calls to support organizational workflow.
Inside Sales Rep
Leaf Home Bath
03.2025 - 01.2026
- Respond to incoming leads and schedule appointments, managing a high volume of customer inquiries via phone, web, and email.
- Maintain and update Excel spreadsheets daily, ensuring accurate data entry and clean reporting for management.
- Collaborate with leadership during weekly status meetings to review lead flow and operational performance.
Admin Assistant
Express Employment Professionals
10.2023 - 05.2024
- Handled all incoming calls, scheduled appointments, and processed onboarding paperwork for new hires with consistent accuracy.
- Managed interview packets, weekly paycheck disbursement, and meeting logistics, ensuring smooth office operations.
- Recorded meeting minutes, distributed action notes, and coordinated office events to support team productivity.
Front Desk Agent
La Quinta Inn & Suites In
Morgantown, WV
06.2023 - 10.2023
- Coordinated room assignments based on guest preferences, optimizing occupancy rates.
- Maintained accurate records of reservations and billing information in property management system.
- Assisted in training new front desk staff on procedures and best practices for excellence.
- Monitored lobby operations, enhancing guest comfort through proactive engagement and support.
Education
Psychology
West Virginia University
Morgantown, WVSkills
- Data Entry & Documentation
- Microsoft Office (Word, Excel, Outlook)
- Research & Information Gathering
- Conflict Resolution
- Data Analyst
- Customer Service & Communication
- Customer service
- CRM / Lead Management
- Strategic Planning & Training
- Workflow Coordination
- Guest services
- Problem-solving skills
Timeline
Front Desk Agent and Personal Host
Hotel Arista at CityGate Centre
01.2026 - Current
Inside Sales Rep
Leaf Home Bath
03.2025 - 01.2026
Admin Assistant
Express Employment Professionals
10.2023 - 05.2024
Front Desk Agent
La Quinta Inn & Suites In
06.2023 - 10.2023
Psychology
West Virginia University