Jessica Pineda
Garland
Summary
Detail-oriented and highly reliable administrative and customer service professional with years of experience supporting front-office operations, healthcare environments, and warehouse coordination. Proven ability to manage high-volume scheduling, maintain accurate records, communicate effectively with clients and teams, and handle confidential information with professionalism. Bilingual in English and Spanish with strong organizational, multitasking, and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Richardson Pediatric Associates
05.2024 - Current
- Serve as first point of contact for patients and families in a busy pediatric clinic
- Schedule appointments, verify patient demographics, and maintain accurate electronic medical records
- Manage high-volume phone calls and provide clear information regarding clinic procedures
- Coordinate with medical staff to ensure efficient patient flow
- Maintain strict patient confidentiality and HIPAA compliance
Warehouse Operations Coordinator
Veritiv Operating Company
08.2018 - 12.2023
- Coordinated daily warehouse operations to ensure timely order fulfillment and delivery
- Maintained operational records, reports, and documentation with high accuracy
- Communicated with internal departments and customers to resolve issues efficiently
- Assisted with inventory tracking, data entry, and process improvements
- Supported management with administrative and operational reporting
Front Desk Medical Receptionist
Estrada Pediatric Clinic
01.2016 - 10.2018
- Managed front desk operations in a fast-paced medical environment
- Scheduled appointments, processed payments, and assisted with insurance documentation
- Delivered professional, compassionate customer service to patients and families
- Maintained organized patient files and ensured accurate recordkeeping
- Supported providers with daily administrative tasks
Server
Dos Charros Tex-Mex
01.2011 - 01.2018
- Delivered exceptional customer service in a fast-paced environment
- Managed transactions, resolved customer concerns, and ensured customer satisfaction
- Developed strong multitasking, communication, and teamwork skills
Education
Bachelor of Arts - Business Administration
DeVry University
Irving, TXSkills
Administrative & Front Desk Operations
Customer Service & Client Relations
Appointment Scheduling & Coordination
Medical Office Support
Data Entry & Documentation
Phone & Email Communication
Records Management
Time Management & Multitasking
Attention to Detail
Bilingual: English & Spanish
Timeline
Front Desk Receptionist
Richardson Pediatric Associates
05.2024 - Current
Warehouse Operations Coordinator
Veritiv Operating Company
08.2018 - 12.2023
Front Desk Medical Receptionist
Estrada Pediatric Clinic
01.2016 - 10.2018
Server
Dos Charros Tex-Mex
01.2011 - 01.2018
Bachelor of Arts - Business Administration
DeVry University