KARINA CORTINA
Fort Worth,TX
Summary
Detail-oriented healthcare and customer service professional with experience in front desk operations, medical records, and patient coordination. Skilled in multitasking within fast-paced environments while maintaining accuracy, professionalism, and patient confidentiality. Bilingual in English and Spanish with strong communication and organizational abilities.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Texas Healthcare OB/GYN
Fort Worth, TX
08.2025 - 03.2026
- Managed patient scheduling and provider calendars in a busy OB/GYN practice
- Processed referrals and coordinated with specialty offices
- Handled high-volume phone calls, faxes, and patient documentation
- Verified patient information and assisted with intake procedures
- Delivered excellent customer service in person and over the phone
Medical Records Specialist
Texas Eye and Laser Center
Hurst, TX
08.2024 - 08.2025
- Maintained and organized confidential patient records in compliance with HIPAA
- Processed medical record requests accurately and efficiently
- Performed scanning, indexing, and electronic chart management
- Verified patient demographics and insurance information
Pro Cashier
Lowe’s
Fort Worth, TX
04.2023 - 07.2024
- Processed high-volume transactions with accuracy and efficiency
- Assisted customers and contractors with purchases and account services
- Maintained balanced cash drawer and resolved customer issues professionally
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX06.2023
Skills
- Assisted with daily front desk operations to provide excellent customer service Supported guests with check-in and check-out processes to enhance their experience Maintained organized front desk area to ensure efficient operations
- Coordinated patient appointments and managed referral processes to support healthcare teams Assisted in maintaining accurate scheduling records to enhance patient flow Facilitated communication between patients and providers to streamline care delivery
- Oversaw comprehensive management of medical records to ensure accuracy and compliance
- Executed insurance verification processes to ensure accurate patient billing
- Executed accurate data entry processes to ensure information integrity
- Facilitated comprehensive administrative support to enhance operational efficiency
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
- Facilitated effective communication by leveraging bilingual proficiency in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Texas Healthcare OB/GYN
08.2025 - 03.2026
Medical Records Specialist
Texas Eye and Laser Center
08.2024 - 08.2025
Pro Cashier
Lowe’s
04.2023 - 07.2024
High School Diploma -
Eastern Hills High School