Open To Work
MICHEAL OLAJIDE
Basin,WY
Summary
Visionary Strategist experienced in corporate planning and market research. Achieved significant growth through innovative strategy design, business strategy formulation, and market trend analysis. Focused on driving new opportunities and building professional relationships by blending strategy with creativity.
Overview
1
1
Certification
13
13
years of post-secondary education
16
16
years of professional experience
Work History
Technology Strategist
BWAP TECHNOLOGIES
Benin City
09.2019 - Current
- Provision of technical support and staff mentorship.
- Leading of software vendor evaluations, RFP process, Selections, negotiations. switching of data network from frame relay to manage internet with VPN.
- Conducting research and analysis to identify the strengths and weaknesses of the company's information technology system.
- Designing strategies to optimize Operations.
- Accessing existing structures to recommend enhancement for optimal quality.
- Implementing the company's policies and regulations when it comes to information technology.
Service Officer
KEYSTONE BANK LTD.
Warri
10.2014 - 08.2019
- Responsible for the day to day branch operations which includes ensuring full compliance with all registered procedures and processes.
- Manage day to day branch operations with focus on consistent delivery of excellent customer experience and branch profitability.
Senior Customer Service Officer
BANK PHB PLC.
Abraka, Delta
01.2012 - 07.2014
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opening of customer accounts by recording account information.
- Branch IT-REPRESENTATIVE: IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
- Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
- Managed customer inquiries regarding bank products and services effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Assisted customers in navigating online banking platforms and mobile applications.
- Collaborated with team members to enhance service delivery standards consistently.
IT Support Engineer
Bank PHB
Abraka, Delta
08.2010 - 07.2012
- Provided technical support for banking software and hardware issues.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Assisted employees with troubleshooting desktop and network connectivity problems.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Collaborated with vendors to resolve hardware and software issues promptly.
- Configured user accounts and permissions in the bank's information systems.
- Developed and maintained user accounts, permissions, and access rights.
- Configured routers and switches according to organizational specifications.
- Documented technical procedures and solutions for future reference.
- Trained staff on new technologies and best practices in IT support.
- Maintained inventory records of all hardware components within the organization's network.
Education
MBA - Business Administration
Delta State University
Abraka, Delta 02.2015 - 01.2016
Bachelor of Science - Computer Science
Ambrose Alli University
Ekpoma , Edo 02.2010 - 04.2014
National Diploma - Science Laboratory Technology
The Polytechnic
Ibadan, Oyo 03.2004 - 07.2006
High School - Science Education
Success High School
Ibadan, Oyo 09.1996 - 07.2002
Skills
- Strategic planning
- Technology innovation
- Market analysis
- Data analytics
- Budget management
- Vendor management
- Policy implementation
- Operations optimization
- Network management
- Network Support
- Technical support
- Troubleshooting
- Service excellence
- DNS
- VPN
- LAN
- Operating Systems
- System/Network Base-Station
- System documentation
- Compliance assurance
- Analytical thinking
- Problem solving
- Communication effectiveness
- Leadership
- Mentorship
- Adapts under pressure
- Team work spirit
- Interpersonal skills
- Professionalism
- Service excellence
- Change management
- Org design
- Experience management
- Attention to detail
- Communication effectiveness
- Power Point
- Microsoft Office
- Strategic forecasting
- Change management
Certification
- Fire Safety Certification, 01/01/13, Present
- CCNA, 01/01/13, 12/31/16
Professional Summary - Career Objective
To reach the pinnacle of my distinguished career in a result oriented working environment by securing a challenging position in a reputable organization that has a culture of excellence and continuity, where hard work is recognized and rewarded, where opportunities exist for growth and development.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Technology Strategist
BWAP TECHNOLOGIES
09.2019 - Current
MBA - Business Administration
Delta State University
02.2015 - 01.2016
Service Officer
KEYSTONE BANK LTD.
10.2014 - 08.2019
Senior Customer Service Officer
BANK PHB PLC.
01.2012 - 07.2014
IT Support Engineer
Bank PHB
08.2010 - 07.2012
Bachelor of Science - Computer Science
Ambrose Alli University
02.2010 - 04.2014
National Diploma - Science Laboratory Technology
The Polytechnic
03.2004 - 07.2006
High School - Science Education
Success High School
09.1996 - 07.2002