Micheal Richardson
Jacksonville,FL
Summary
Retired Army Veteran and dedicated Customer Service Representative with extensive experience in retail and hospitality sectors. Demonstrates a strong commitment to customer satisfaction through exceptional relationship-building skills and a positive, upbeat attitude. Proven track record of contributing to business growth by fostering partnerships and enhancing client rapport. Passionate about leveraging educational and developmental expertise to support organizational success.
Overview
6
6
years of professional experience
Work History
Teacher 2nd- 3rd Grade
Long Branch Public Schools
Jacksonville, FL
08.2022 - Current
- Assisted students with building long-term skills such for academic, social, and emotional development.
- Evaluated student progress, recorded scores and revised plans for reteaching of subject matter where necessary to accomplish learning.
- Modified teaching techniques to meet instructional needs of and students and IEP outlines.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
Manager in Training
Miller's Ale House-Orange Park, FL
Jacksonville, FL
05.2020 - 07.2022
- Coordinated seating and service logistics at the Front of House.
- Coordinated with kitchen staff to ensure precise preparation of entrees and appetizers.
- Oversaw scheduling operations and handled financial aspects.
- Managed disciplinary and HR issues, addressing guest complaints effectively.
Guest Service Manager
Ruby Tuesday
Jacksonville, FL
01.2019 - 05.2020
- Exhibited leadership behaviors to maintain a professional work environment.
- Enhanced daily operations through employee recognition initiatives.
- Implemented disciplinary actions for performance improvement.
- Led training programs enhancing employee skills.
Education
Bachelor of Science - Elementary Education
Edward Waters College
Jacksonville, FL06-2020
Skills
- Training and Development
- Team Management
- Retail Management
- Customer Engagement
- Skill Development Guidance
- Critical Thinking Skills
- Hospitality Management
Accomplishments
- US Army (2000-2002) Medical Supply Tech
Timeline
Teacher 2nd- 3rd Grade
Long Branch Public Schools
08.2022 - Current
Manager in Training
Miller's Ale House-Orange Park, FL
05.2020 - 07.2022
Guest Service Manager
Ruby Tuesday
01.2019 - 05.2020
Bachelor of Science - Elementary Education
Edward Waters College
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