Summary
Overview
Work History
Education
Skills
Timeline
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Micheal Ruby

Ottumwa,IA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sterile Processing position. Ready to help team achieve company goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Customer Service Supervisor

United States Postal Service, USPS
04.2022 - 02.2023
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Skilled at working independently and collaboratively in a team environment.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted customers in determining proper postal service to align with individual needs.

Mail Carrier

United States Post Office
05.2018 - 04.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Handled mail and packages with care to prevent damage during delivery.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Distributed mail on foot to residences and businesses, delivering to approximately 600 customers per shift.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.

Assistant Manager

HyVee Foods
07.2013 - 08.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Certificate - Sterile Processing Technology

Purdue University
Online
12.2023

GED -

Indian Hills Community College
Ottumwa, IA
09.2017

Skills

  • Reading Comprehension
  • Ordering Supplies
  • Training Initiatives
  • Computerized Tracking
  • Active Listening
  • Supply Replenishment
  • Supply Management
  • Training Programs

Timeline

Customer Service Supervisor

United States Postal Service, USPS
04.2022 - 02.2023

Mail Carrier

United States Post Office
05.2018 - 04.2022

Assistant Manager

HyVee Foods
07.2013 - 08.2017

Certificate - Sterile Processing Technology

Purdue University

GED -

Indian Hills Community College

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Micheal Ruby