Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Ramsey

Marietta,GA

Summary

Experienced call center representative bringing 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

7
7
years of professional experience

Work History

Customer Service Supervisor

AFC Home Club
09.2020 - 08.2023
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Implemented feedback system for customers to provide comments and suggestions to improve service.
  • Identified customer service trends to provide recommendations for process and procedural improvements.

Claims Associate

Flex Port
02.2018 - 08.2020
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Followed up with customers on unresolved issues.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.

Call Center Representative

Live Buzz Company
10.2016 - 01.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

Associate of Science - Mechanical Engineering

Kennesaw State University
Kennesaw, GA
2024

High School Diploma -

Stockbridge High School
Stockbridge, GA
05.2017

Skills

  • Workflow Coordination
  • Information Updates
  • Mentoring
  • Reading Comprehension
  • Coordinating Service Initiatives
  • Problem Solver

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Customer Service Supervisor

AFC Home Club
09.2020 - 08.2023

Claims Associate

Flex Port
02.2018 - 08.2020

Call Center Representative

Live Buzz Company
10.2016 - 01.2018

Associate of Science - Mechanical Engineering

Kennesaw State University

High School Diploma -

Stockbridge High School
William Ramsey