JOSEPH DURALL
Lake Charles,LA
Summary
Hard working and energetic manager and top-rated sales associate with more than 5 years leading dynamic sales teams in fast-paced markets. I work well under pressure and I am an excellent problem solver. I am currently seeking a position in the field of business, with an aspiring goal to excel in management. My determination, intelligence, and commitment I will be a valuable asset to any company. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
Lake Charles, LA
08.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Assistant Store Manager
AT&T Wireless
02.2013 - 02.2016
- Managed sales transactions with a revenue stream of $20 million annually
- Hired and trained all sales staff for new store location
- Achieved 125% of quota within the first year as Sales Manager.
General Manager
Aaron's Sales
03.2011 - 02.2013
- Led sales calls with team members to establish sales and customer retention goals
- Determined merchandise price schedules and discount rates
- Monitored customer preferences to determine focus of sales efforts.
Customer Service Manager
Aaron's Sales
04.2007 - 02.2011
- Recruited, managed and mentored an average of 20 new customer service representatives per year
- Developed, implemented and monitored programs to maximize customer satisfaction
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Team Sports Supervisor
Academy Sports & Outdoors
04.2001 - 04.2007
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Completed weekly schedules according to payroll policies
- Trained staff to deliver outstanding customer service.
Education
Bachelor of Science - Business Management
University of Louisiana Lafayette
Lafayette, LASkills
- National account management
- Fortune 500 company sales background
- Established track record of exceptional sales results
- Excellent communication skills
- Decision-Making
- Customer Relations
- Team Development
- Handling Escalations
- Delegating Work
- Employee Scheduling
- Complaint resolution
- Continuous Improvement
- Expertise in sales
- Performance Evaluation
- Workflow Coordination
- Research and due diligence
- Workflow Management
- Schedule Management
- Workforce Management
- Team Leadership
- Employee Supervision
- Handling Complaints
- Coaching and Mentoring
- Customer Service Management
Timeline
Customer Service Supervisor
United States Postal Service, USPS
08.2019 - Current
Assistant Store Manager
AT&T Wireless
02.2013 - 02.2016
General Manager
Aaron's Sales
03.2011 - 02.2013
Customer Service Manager
Aaron's Sales
04.2007 - 02.2011
Team Sports Supervisor
Academy Sports & Outdoors
04.2001 - 04.2007
Bachelor of Science - Business Management
University of Louisiana Lafayette