Serenity Peoples
Rocky Mount,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walmart
08.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Walmart
11.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Manager
Lids
06.2023 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2022
Skills
- Time Management
- Market and Competitive Analysis
- Sales Process
- National Account Management
- Goals and Performance
- Sales Territory Growth
Timeline
Sales Manager
Lids
06.2023 - 10.2023
Customer Service Representative
Walmart
11.2022 - 06.2023
Customer Service Associate
Walmart
08.2021 - 11.2022
High School Diploma -
Rocky Mount High School
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