MICHEAL SENTUMBWE

• Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
• Received and resolved average of 15 calls each week regarding complaints and problems.
• Worked with clients to improve life choices and maximize benefits of programs.
• Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
• Collaborated on program operations with Royal Home including offering feedback from participants and improvement recommendations.
• Detailed program operations and participant activities with comprehensive recordkeeping.
• Advocated for clients for comprehensive service delivery and linkage to hospital,
• Increased customer satisfaction by resolving clients issues
• Resolved various problems, improved operations and provided exceptional client support.
• went to homes of the elderly and provided social support
• community support at my clients homes and gave them morale,
• team building, self esteem, confidence for participants
• Monitored social media and online sources for industry trends.
• Transported products to client locations.

• Improved operations through consistent hard work and dedication.
• carried out counselling for clients and boosted their self drive self esteem.
• worked as a volunteer social worker at the local church, inspiring many members of the community.
• Increased customer satisfaction by resolving issues.
• Shared my life experience with the clients/ patients and they were able to draw life lessons from it.
• improved welll being of the community.

Attended to mental patients on a daily basis. including bipolar ones and boosted my skills and career.

reporting to Doctors and Senior nurses about the condition of my patients.

giving the patients medical drugs to improve their mental health.

engaged in extra curricular activities like filed sports with patients to make them live better and enhance their life and confidence.