Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micheal Smith

Memphis,TN

Summary

Proven expertise in maintaining the highest standards of cleanliness, demonstrated during my tenure at The Peabody Hotel. Skilled in deep cleaning protocols and efficient in managing high-pressure environments, I excel in teamwork and guest service, ensuring a 30% improvement in guest satisfaction scores. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Overview

19
19
years of professional experience

Work History

Housekeeper

The Peabody Hotel
09.2018 - 01.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Banquet Server

Crown Plaza Hotel
07.2012 - 09.2019
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Banquet Server

Sheraton Hotels
03.2001 - 08.2011
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

High School Diploma -

Craigmont High School
Memphis, TN
05.1998

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Deep Cleaning Protocols
  • Cleaning techniques
  • Professional and Courteous
  • Guest Service and Support
  • Team Support and Collaboration
  • Safe Chemical Handling

Timeline

Housekeeper

The Peabody Hotel
09.2018 - 01.2020

Banquet Server

Crown Plaza Hotel
07.2012 - 09.2019

Banquet Server

Sheraton Hotels
03.2001 - 08.2011

High School Diploma -

Craigmont High School
Micheal Smith