Micheal Tamayo
Spring,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
Work History
Service Desk Analyst II
Orion Group Holdings
07.2024 - Current
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Managed on boarding and off boarding of employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped switch company from GPO to Intune.
SERVICE DESK ANALYST
TDECU
07.2023 - 07.2024
- Worked with bmc Footprints as primary ticketing system to record solution and search past instances to resolve issues, Managed approximately 30 incoming calls and tickets per day from customers.
- Using LogMeIn rescue as software to remote into users computers'
- Worked hands on with hardware by troubleshooting numerous issues in person including: docking stations, local endpoints, TV's and projectors, conference room equipment, etc
- Used Fiserv DNA to assist employees with account and hardware issues.
HELP DESK TECHNICIAN
American Bureau of Shipping
11.2021 - 07.2023
- Used Cherwell software to create tickets for different teams and to document steps towards troubleshooting
- Worked with Active directory to search up employees, reset network passwords, provide users licenses by adding them to groups, and make account changes
- Remoted into users' computers via Teamviewer to fix issues users were having
- Managed, used, and serviced Virtual machines in order to provide end user satisfaction
- Answered calls and received emails from employees and customers to troubleshoot issues.
DESKTOP SUPPORT ASSISTANT
Southwest School
06.2021 - 09.2021
- Completed the deployment of 300 laptops and iPads in 2 days during the Covid-19 Pandemic
- Installed Smart Boards and document cameras using drivers and 3rd party software
- Recognized by supervisors for performance in troubleshooting, repair, and redeployment of damaged equipment in a timely manner.
Skills
- System Administration
- Technical Support
- Handled and managed company software
- Database Management
- Hardware and Software Configuration
- Device Installation
- Friendly and Patient
- Network Troubleshooting
- Asset Management
- Application Support
- Computer Diagnostics
- Quick to adjust
Timeline
Service Desk Analyst II
Orion Group Holdings
07.2024 - Current
SERVICE DESK ANALYST
TDECU
07.2023 - 07.2024
HELP DESK TECHNICIAN
American Bureau of Shipping
11.2021 - 07.2023
DESKTOP SUPPORT ASSISTANT
Southwest School
06.2021 - 09.2021
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