Micheal Douglas Maria
Bremen,GA
Summary
Experienced Field Operations Supervisor with a strong background in HVAC diagnostics, dispatching, work order management, and safety inspections. Known for leading technicians, resolving customer issues, and keeping service operations running smoothly.
Overview
22
22
years of professional experience
Work History
Supervisor, Field Operations
Service Experts Heating and Air
Marietta, Georgia
2022.09 - Current
- Managed daily schedules, dispatches, and work orders for field operations.
- Trained technicians on HVAC procedures, customer care, and job readiness.
- Assigned tasks based on individual strengths and capabilities within the team.
- Reviewed job sites for safety, quality, and company service standards.
- Reviewed service tickets, installation notes, and completed paperwork for accuracy.
- Resolved customer complaints in a timely manner by working closely with other departments.
- Resolved customer concerns during service visits and repair calls.
- Supported field technicians across Service Experts' heating and air service routes.
Service Technician
Anchor Heating And Air Conditioning
Douglasville, Georgia
2004.09 - 2022.09
- Diagnosed equipment issues during Anchor service calls, utilizing gauges and multimeters to pinpoint malfunctions.
- Identified HVAC issues through systematic evaluation of equipment. and determined solutions for various customer issues.
- Serviced heating and air conditioning systems for Anchor customers, ensuring optimal performance and comfort.
- Repaired furnaces, air conditioners, and heat pumps with proper replacement parts.
- Replaced malfunctioning components such as motors, pumps, and valves to restore functionality. such as motors, pumps, valves, switches.
- Installed thermostats, motors, and electrical components in residential equipment.
- Performed preventive maintenance on HVAC units following Anchor service standards.
- Communicated repair needs and service updates clearly with Anchor customers.
- Documented completed work orders and equipment conditions for Anchor records.
Education
HVAC & R - HCAV & R
West Georgia Technical College
Carrollton, GA 2004-12
Skills
- HVAC diagnostics
- HVAC maintenance
- Safety inspections
- Operational scheduling
- Work order management
- Technical training
- Team leadership
- Team development
- Problem solving
- Customer service
- Inventory coordination
Timeline
Supervisor, Field Operations
Service Experts Heating and Air
2022.09 - Current
Service Technician
Anchor Heating And Air Conditioning
2004.09 - 2022.09
HVAC & R - HCAV & R
West Georgia Technical College