MICHEAL MFORTANYI OBEN
Springfield,MA
Summary
Adept Customer Service Manager with a proven track record at SERVER EDGE HOSTING LLC, specializing in staffing coordination and complaint resolution. Excelled in training and mentoring teams, enhancing product knowledge, and supporting audits, leading to a 20% increase in customer satisfaction. Skilled in metric tracking, demonstrating a strong blend of technical and interpersonal abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Manager
SERVER EDGE HOSTING LLC
Sanborn
02.2024 - Current
Hotel Waiter
HILA HOTAL
Dola
05.2004 - 07.2008
Education
High School Diploma -
CAMEROON COLLEGE OF ARTS AND SCIENCE CCAS-KUMBA
Cameron, MTSkills
- Staffing coordination
- Complaint resolution
- Training and mentoring
- Metric tracking
- Audit support
- Product knowledge
Certification
- BEST STAFF OF THE MONTH RECORD 4X
Languages
English
Full Professional
French
Professional
Timeline
Customer Service Manager
SERVER EDGE HOSTING LLC
02.2024 - Current
Hotel Waiter
HILA HOTAL
05.2004 - 07.2008
High School Diploma -
CAMEROON COLLEGE OF ARTS AND SCIENCE CCAS-KUMBA
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