Tiffany Dickens
Redford,MI
Summary
Results-oriented Customer Service Manager experienced in enhancing customer relations and service operations. Achieved high customer satisfaction and loyalty through effective problem-solving and leadership strategies. Focused on developing engaged teams and streamlined procedures to drive organizational success.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Captain Jays Fish and Chicken
Southfield, Michigan
10.2023 - Current
- Trained staff on product knowledge and customer interaction techniques.
- Resolved customer complaints efficiently and professionally to ensure satisfaction.
- Managed inventory levels for food supplies, ensuring availability during peak hours.
- Implemented new processes to improve service speed and efficiency in restaurant operations.
- Conducted regular team meetings to discuss performance and service improvements.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Home Health Aide
Precise Healthcare
Detroit, Michigan
01.2016 - 07.2023
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs and reported changes to healthcare providers.
- Maintained a clean and safe environment for patients at home.
- Administered medications as prescribed by healthcare professionals.
- Provided emotional support and companionship to enhance patient well-being.
- Coordinated with family members to ensure consistent care for patients.
- Documented patient care activities accurately in health records.
- Followed care plans developed by nurses and other healthcare staff.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Engaged patients in recreational activities such as reading books or playing games.
- Recognized emergency situations and implemented appropriate procedures.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Participated in developing individualized care plans based on medical orders and assessments.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Planned, prepared or served meals to patients according to prescribed diets.
- Cared for disabled children or children with sick or disabled parents.
Education
Osborn High School
Detroit, MISkills
- Customer service
- Complaint resolution
- Customer relationship management
- Quality assurance
- Problem resolution
- Product solutions
- Performance monitoring
- Project management
- Team leadership
- Staff management
- Staff training
- Staffing coordination
- Cash management
- Workflow management
- Report preparation
- Account authorizations
- Conflict mediation
- Conflict management
- Effective communication
- Time management
- Deadline oriented
- Sales expertise
- Product knowledge
- Product solutions
- High customer service standards
- Customer focused
- Customer satisfaction focus
- Constructive feedback
- Emotional intelligence
- Research and due diligence
- Team building
- Exceptional telephone etiquette
- Issue resolution
- Staffing coordination
- QA
- Staff trainer
- Staffing coordination
- Cash management
- Staff trainer
- Deadline oriented
Affiliations
We have a great love and devotion for the arts and science. My family and I are members at the Detroit institute of arts and the Detroit Zoo.
References
References available upon request.
Timeline
Customer Service Manager
Captain Jays Fish and Chicken
10.2023 - Current
Home Health Aide
Precise Healthcare
01.2016 - 07.2023
Osborn High School