MICHEE VONDANDAMO
Everett
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Catering Driver
LSG Sky Chefs
04.2022 - Current
- Set up flights and report any missing carts to the assembly or cold food manager
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Lead CDL Driver
Creative Bus Sales
12.2018 - 04.2022
- Conducted day-to-day activities of the delivery team
- Communicated customer complaints, requests, and feedback to company management for a swift resolution
- Improved driver morale by fostering a positive work environment and effectively resolving any conflicts or concerns that arose among team members.
TRUCK DRIVER
Costco Distribution Center
07.2018 - 10.2018
- Operated vehicle safely in highly congested areas with no traffic violations
- Loaded truck and properly secured items to prevent damage before, during, and after deliveries
- Assisted warehouse staff with tasks during downtime
LEAD DRIVER
Lowes Home Improvement
04.2017 - 07.2018
- Delegating tasks to team members and setting up the best and most efficient routes to complete on-time deliveries
- Delivered, set up, and installed equipment in customer homes
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
ORDER SELECTOR
Food Service of America
10.2016 - 01.2017
- Pull orders from various warehouse temperatures: (freezer, cooler, and dry store) pile them up, and build a pallet
- Bring the pallet to a designated loading dock
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
PICKER PACKER
Majestic Gloves
10.2015 - 11.2016
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments
- Picked products for specific routes and delivered them on shipping tables
RECYCLE DRIVER
Republic Services
12.2014 - 03.2015
- Collected recycling from residential buildings, commercial offices, and independent houses
- Handled and safely operated several complex machinery or equipment for collecting, compressing, and dumping garbage
- Reported route delays or interruptions to supervisors and dispatchers
Catering Driver Trainer
LSG Sky Chefs
08.2012 - 12.2012
- Catered aircraft and transported meals, beverages, and equipment to assigned flights
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.
DRIVER
Gate Gourmet
05.2010 - 08.2012
- Catered aircraft and transported meals, beverages, and equipment to assigned flights
- Demonstrated top-notch customer service at the time of delivery
- Interacted with flight attendants to solve any issues
TERMINAL DUTY MANAGER
International Airport of NDJILI
01.2006 - 07.2009
- Supervised the efficient operations of an airport terminal
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Bachelor - Business Administration
Protestant University of Congo Democratic
09.2003
Skills
- Safety Awareness
- Time management
- Team supervision
- Love serving people
- Customer service focus
Accomplishments
Employee of the Month of May 2023 recognized by Alaska Airlines and LSG Sky chefs
Certification
- Bachelor of Business Administration 09/2003 at the Protestant University of Congo Democratic.
- CDL A with Air brake Endorsement.
Bilingual French and English
A passenger calls or emails seeking flight information following an aircraft tailgate swap in French: Customer: "Bonjour, pourriez-vous m'expliquer les nouvelles du vol 2171 apres qu il a ete echangé ?" You: "Bien sûr! Let me give you the new flight info ! Est-ce que je peux vous aider avec quelque chose d'autre après cela?
Languages
French
Native or Bilingual
Timeline
Lead Catering Driver
LSG Sky Chefs
04.2022 - Current
Lead CDL Driver
Creative Bus Sales
12.2018 - 04.2022
TRUCK DRIVER
Costco Distribution Center
07.2018 - 10.2018
LEAD DRIVER
Lowes Home Improvement
04.2017 - 07.2018
ORDER SELECTOR
Food Service of America
10.2016 - 01.2017
PICKER PACKER
Majestic Gloves
10.2015 - 11.2016
RECYCLE DRIVER
Republic Services
12.2014 - 03.2015
Catering Driver Trainer
LSG Sky Chefs
08.2012 - 12.2012
DRIVER
Gate Gourmet
05.2010 - 08.2012
TERMINAL DUTY MANAGER
International Airport of NDJILI
01.2006 - 07.2009
Bachelor - Business Administration
Protestant University of Congo Democratic
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