William Laine
Norwalk
Summary
Dedicated student with hands-on experience in customer service, animal care, and delivery roles. Excels in communication, problem-solving, and leadership while ensuring organized environments for customers and pets. Strong collaborative skills with diverse teams. Seeking part-time roles in retail, service, or animal-focused settings.
Overview
3
3
years of professional experience
Work History
Delivery Driver (Floral & Catering)
Hy-Vee
Des Moines
05.2025 - 08.2025
- Delivered floral orders and catering items safely, accurately, and on schedule.
- Confirmed delivery details with customers to enhance satisfaction and address any concerns.
- Coordinated with store departments to ensure timely order completion and resolve delivery issues.
- Communicated with other drivers to determine the most efficient delivery routes.
- Assisted with loading and unloading delivery vehicles efficiently.
- Assisted with catering setup as needed.
- Maintained detailed records of deliveries and customer information for accurate tracking and service improvement.
Grounds Crew / Dog Park Attendant
Paws and Pints
West Des Moines
09.2022 - 08.2024
- Maintained a clean, safe, and engaging environment for dogs and guests across the park.
- Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
- Provided information about park amenities and local pet services to visitors.
- Monitored park rule compliance, issuing warnings or citations to maintain safety and order.
- Handled intense situations involving emergencies in the park
- Completed closing responsibilities and led coworkers to ensure timely and accurate task completion.
- Organized and facilitated engaging events for pet owners and dogs, enhancing community interaction.
- Set up and tore down rental areas for specific uses and events, opened buildings and grounds, monitored events during guest use and prepared and sold concession items.
Education
Associate of Arts - Liberal Arts
Kirkwood Community College
Cedar Rapids, IA05-2026
High School Diploma -
Norwalk High School
Norwalk, IA05-2023
Skills
- Customer service
- Communication
- Animal handling
- Safety awareness
- Time management
- Reliability
- Team leadership
- Collaboration
- Problem-solving
- Route planning
- Delivery coordination
- Basic computer skills
- Microsoft Office
- Google Workspace
Availability
Evenings, weekends, and flexible scheduling.
Timeline
Delivery Driver (Floral & Catering)
Hy-Vee
05.2025 - 08.2025
Grounds Crew / Dog Park Attendant
Paws and Pints
09.2022 - 08.2024
Associate of Arts - Liberal Arts
Kirkwood Community College
High School Diploma -
Norwalk High School