Tanya Malinovsky
Walkertown,NC
Summary
Dynamic professional with a proven track record at H&R Block, excelling in customer service and tax strategy. Demonstrated strong analytical thinking and time management skills, achieving timely tax filings and enhancing client retention through exceptional support. Known for building strong relationships and delivering results in high-pressure environments.
Tax professional with comprehensive understanding of tax regulations and compliance. Ensured accurate tax filings and provided valuable insights to optimize client returns. Collaborative team player with results-driven mindset, adaptable to evolving tax laws and client needs. Proven skills in detailed tax analysis and client advisory services.
Overview
6
6
years of professional experience
Work History
Floral Delivery Driver
Designs North Florist
Greensboro, NC
02.2024 - 05.2025
- Successfully met or exceeded daily delivery targets by skillfully prioritizing tasks and managing time efficiently.
- Promoted a positive company image through professional interactions with customers during deliveries.
- Navigated complex delivery routes using GPS systems and maps, ensuring prompt and accurate deliveries.
- Implemented route optimization techniques to reduce fuel consumption and minimize travel time between deliveries.
- Safely transported fragile floral arrangements, minimizing damages and guaranteeing product quality upon arrival.
- Enhanced customer satisfaction by efficiently delivering floral arrangements in a timely manner.
- Maintained excellent communication with clients and team members for seamless delivery coordination.
- Assisted with store operations when not engaged in deliveries, demonstrating flexibility and commitment to teamwork.
- Resolved customer concerns professionally and courteously, enhancing overall client experience.
- Coordinated seamlessly with event planners for special occasion deliveries such as weddings or funerals, ensuring punctual service without disruption.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
Senior Tax Specialist
H&R Block
Walnut Cove, NC
01.2020 - 04.2023
- Computed tax depreciation rates on business assets like technology and vehicles.
- Completed in-depth research into tax issues affecting various activities to offer expert advice and accurately prepare submissions.
- Responded promptly to official tax notices requiring clarifications and additional submissions.
- Identified impactful regulations and incorporated changes to comply with new requirements.
- Delivered high-quality client service by addressing inquiries promptly and maintaining regular communication regarding updates in taxation rules.
- Assisted clients in maximizing deductions by diligently reviewing financial statements and identifying potential savings opportunities.
- Achieved timely tax filing by managing the preparation and submission of federal, state, and local tax returns for clients.
- Facilitated successful audits by preparing comprehensive documentation supporting clients'' positions on contested matters.
- Designed tailored strategies for high net worth individuals by analyzing their unique financial situations and applying expert knowledge of relevant tax laws to minimize liabilities.
- Increased client retention rates through delivering exceptional customer service, including prompt responses to questions, clear explanations of complex concepts, and consistent followups.
Customer Service Representative
Lifetouch Photography
Kernersville, NC
08.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service- Internet Sales
Flow Automotive Inc.
Winston-Salem, NC
04.2019 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
H&R Block
Winston-Salem, NC
01.2019 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Education
Associate Of Applied Business - Business Administration
Guilford Technical Community College
Jamestown, NCAssociate Of Applied Science - Criminal Justice
Guilford Technical Community College
Jamestown, NC05.2014
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Strong working relationships
- Organizational skills
- Customer support
- Analytical thinking
- Cash register operation
- Task prioritization
- Documentation
- Written communication
- Document management
- Customer retention
- Valid Driver's license
- Deadline oriented
- Multitasking Abilities
- Reliability
- Dependability and honesty
- Adaptability and flexibility
- Self motivation
- Professionalism
- Data entry
- Computer proficiency
- Payment processing
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Administrative support
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Clerical support
- Filing
- Recordkeeping strengths
- Office equipment proficiency
Timeline
Floral Delivery Driver
Designs North Florist
02.2024 - 05.2025
Senior Tax Specialist
H&R Block
01.2020 - 04.2023
Customer Service Representative
Lifetouch Photography
08.2019 - 06.2020
Customer Service- Internet Sales
Flow Automotive Inc.
04.2019 - 07.2019
Receptionist
H&R Block
01.2019 - 04.2019
Associate Of Applied Business - Business Administration
Guilford Technical Community College
Associate Of Applied Science - Criminal Justice
Guilford Technical Community College