Michel Capone
East Patchogue,NY
Summary
Detail-oriented Technician with highly developed skills in Facilities Maintenance and Equipment repairs. Punctual, reliable and trustworthy individual with awareness of health and safety procedures. Skilled in conducting troubleshooting, diagnostics and root cause analysis on facility systems and equipment. Strong project management and communication skills.
Overview
10
10
years of professional experience
Work History
Facilities Technician
Planet Fitness
Long Island, NY
06.2022 - Current
- Installed new lighting fixtures, replaced ballasts and bulbs as needed.
- Troubleshot and repaired plumbing issues such as clogged drains, leaking faucets, and flushometers.
- Ensured compliance with all safety regulations during repair activities.
- Performed minor carpentry tasks such as painting walls or repairing doors and windows frames.
- Responded promptly to service requests from tenants or staff members regarding facility needs or emergencies.
- Coordinated with outside contractors to ensure that projects are completed on time and within budget constraints.
- Researched products online for purchasing purposes in order to obtain the best price available for supplies and equipment.
- Managed inventory of spare parts used in maintenance operations by ordering new supplies when necessary.
- Developed preventative maintenance plans according to manufacturer's specifications.
- Organized storage areas in order to maximize efficiency while minimizing clutter.
- Performed repairs on equipment to maintain optimal production levels.
- Responded to emergency issues quickly to maintain smooth business operations.
- Troubleshot and diagnosed building equipment and systems to find root causes.
- Completed maintenance tasks to keep electrical, plumbing and HVAC systems operating at peak performance.
- Maintained records of all work performed in a timely manner.
- Trained company teams to recognize and report serious or dangerous mechanical and electrical problems immediately and to perform basic maintenance without need for mechanic.
Club Manager
Planet Fitness
Patchogue, NY
01.2022 - 06.2022
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Maintained accurate records of daily transactions, deposits, ticket sales, and memberships.
- Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
- Provided excellent customer service by promptly responding to inquiries from members.
- Monitored inventory levels of merchandise, cleaning supplies, and beverage items in order to maintain adequate stock levels at all times.
- Managed payroll process including tracking hours worked by staff members and calculating wages due.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
Club Manager
Planet Fitness
North Babylon, NY
10.2020 - 01.2022
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Maintained accurate records of daily transactions, deposits, ticket sales, and memberships.
- Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
- Provided excellent customer service by promptly responding to inquiries from members.
- Monitored inventory levels of merchandise, cleaning supplies, and beverage items in order to maintain adequate stock levels at all times.
- Managed payroll process including tracking hours worked by staff members and calculating wages due.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
Club Manager
Planet Fitness
Hicksville, NY
03.2017 - 10.2020
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Maintained accurate records of daily transactions, deposits, ticket sales, and memberships.
- Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
- Provided excellent customer service by promptly responding to inquiries from members.
- Monitored inventory levels of merchandise, cleaning supplies, and beverage items in order to maintain adequate stock levels at all times.
- Managed payroll process including tracking hours worked by staff members and calculating wages due.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
Assistant Manager
Planet Fitness: Levittown
New York
07.2016 - 03.2017
- Responsible for training and looking after staff
- Take part in hiring and terminations
- Take inventory and place orders
- Handling member and staff complaints in orderly manners
- Overseeing billing department
- Staff building
- Overseeing operations
- Maintenance of equipment.
Member Services Representative
Planet Fitness: Carle Place
New York
01.2016 - 07.2016
- Attract potential members by conducting tours and suggesting information about membership and services
- Maintain member records and account information
- Resolves product or service problems by clarifying and addressing member issues
- Contribute to team effort by accomplishing tasks as needed.
Member Services Representative
Planet Fitness: Melville
New York
07.2015 - 12.2015
- Attract potential members by conducting tours and suggesting information about membership and services
- Maintain member records and account information
- Resolves product or service problems by clarifying and addressing member issues
- Contribute to team effort by accomplishing tasks as needed.
Member Services Representative
Planet Fitness: Poughkeepsie
New York
07.2014 - 05.2015
- Attract potential members by conducting tours and suggesting information about membership and services
- Maintain member records and account information
- Resolves product or service problems by clarifying and addressing member issues
- Contribute to team effort by accomplishing tasks as needed.
Shooter/Editor
Buckingham House: Short Horror Narrative
- 01.2015
- Conducted shoots in various locations
- Routine video and audio equipment maintenance
- Constructed overall storyline and plot of Buckingham House
- Shot and assembled projects under high-pressure deadline.
Waitress
Private Surf Club of Quogue
New York
- 01.2013
- Prepared food while obeying sanitation and safety policies
- Helps customers select food and beverages by answering food preparation questions
- Responds to additional patron requirements by inquiring of needs.
Day Care Teacher’s Aid
JKL Montessori
- Watched over kids
- Helped kids with learning strategies
- Helped out with activities going on at the school.
Post-Production/Music
DCC Dorms: Short Documentary
- Oversaw post-production team and approve final content
- Arranged video clips in sequence using linear and computerized video editing software
- Maintain clear communication between the producers and shooters to make sure all deadlines are met.
Education
A.A. Communication in Media Arts - Film and Video Production
Dutchess Community College
Poughkeepsie, NY05.2015
High School Diploma -
Lindenhurst High School
Lindenhurst, NY06-2013
Skills
- Detail-oriented
- Time management
- Strong sense of communication
- Troubleshooting/Problem Solving
- Basic plumbing, electrical, & building repairs
- Vendor Relations
- Customer Service
- Hand tools/Drills
- AVID Media Composer
- JVC/Panasonic HDCAM
- Microsoft Office, Word, Power Point
- ABC Financial
Timeline
Facilities Technician
Planet Fitness
06.2022 - Current
Club Manager
Planet Fitness
01.2022 - 06.2022
Club Manager
Planet Fitness
10.2020 - 01.2022
Club Manager
Planet Fitness
03.2017 - 10.2020
Assistant Manager
Planet Fitness: Levittown
07.2016 - 03.2017
Member Services Representative
Planet Fitness: Carle Place
01.2016 - 07.2016
Member Services Representative
Planet Fitness: Melville
07.2015 - 12.2015
Member Services Representative
Planet Fitness: Poughkeepsie
07.2014 - 05.2015
Shooter/Editor
Buckingham House: Short Horror Narrative
- 01.2015
Waitress
Private Surf Club of Quogue
- 01.2013
Day Care Teacher’s Aid
JKL Montessori
Post-Production/Music
DCC Dorms: Short Documentary
A.A. Communication in Media Arts - Film and Video Production
Dutchess Community College
High School Diploma -
Lindenhurst High School