Michel Flores
Lubbock
Summary
Operations supervisor with extensive experience in operational management and quality assurance at AM Communications. Expertise in process improvement and team collaboration, resulting in enhanced workflow efficiency and staff training. Proficient in fiber splicing, consistently delivering high-quality results while promoting a culture of safety. Currently pursuing nursing education after a career transition, demonstrating commitment to professional growth and stability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Supervisor
AM Communications, LTD
Lubbock
04.2022 - 11.2023
- Supervised daily operations, enhancing workflow and productivity across multiple teams.
- Monitored team performance and provided regular feedback to foster continuous improvement.
- Trained staff on operational procedures and safety protocols.
- Conducted interviews and hired technicians for various markets, ensuring staffing aligned with operational needs.
- Performed quality inspections on technicians' work to ensure compliance with standards.
- Operated fusion splicer to splice fiber optic cables.
- Answered emails from everyone up to the Vice presidents of Suddenlink.
Construction Worker
AM Communications, LTD
Friona
03.2022 - 04.2022
- Installed fiber infrastructure at Friona facility.
- Hung span line and lashed fiber, contributing to stable fiber infrastructure.
- Collaborated with team members to complete construction tasks, enhancing overall project timelines.
- Followed safety protocols to maintain a secure work environment.
Operations Supervisor
AM Communications, LTD
Lubbock
08.2019 - 03.2022
- Managed teams across West Texas regions to ensure operational effectiveness.
- Conducted interviews and hired technicians to meet staffing needs across markets.
- Performed quality inspections on completed tasks to uphold service standards.
- Responded to emails from diverse stakeholders, including vice presidents, to address inquiries.
- Learned how to use a fusion splicer to splice fiber.
Cable Technician/Installer
AM COMMUNICATIONS
Lubbock
02.2017 - 08.2019
- Installed and maintained cable systems in residential and commercial properties.
- Verified signal quality and performance standards using testing equipment, ensuring optimal service delivery.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Troubleshot and resolved customer service issues, enhancing user experience.
- Educated customers on equipment usage and services, improving satisfaction and service utilization.
- Collaborated with team members to ensure efficient project execution.
Driver Helper
UPS
Lubbock
11.2016 - 01.2017
- Assisted drivers in loading and unloading packages for efficient delivery.
- Sorted and organized packages based on delivery routes and schedules.
- Maintained cleanliness and organization of the delivery vehicle.
- Followed safety protocols to ensure secure handling of packages.
Driver
Custumm endeavors
Lubbock
11.2015 - 09.2016
- Delivered packages to residential addresses
- Operated delivery vehicles along designated routes, ensuring safety and efficiency.
- Monitored traffic patterns and adjusted routes to enhance efficiency.
- Adhered to all local traffic laws and company policies during operations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted in loading and unloading cargo, enhancing transport process effectiveness.
- Collaborated with team members to streamline logistics and enhance operational workflows.
Service technician
Big bear aggietech
Sundown
03.2014 - 10.2015
- Worked on pumping units, repairs on bearing, replacing bearings, maintenance on pumping units
- Diagnosed equipment malfunctions and performed necessary repairs on various machinery.
- Conducted routine maintenance checks to ensure equipment operated efficiently.
- Adhered to safety protocols while operating and repairing machinery on-site.
Floorhand
Nabors well service
Denver City
10.2013 - 03.2014
- Worked on the tubes and rods for pump jacks
- Assisted in rig-up and rig-down processes for well service operations.
- Monitored equipment performance and reported any irregularities to supervisors.
- Collaborated with team members to optimize workflow during drilling operations.
Lead tongs
Basic energy services
Midland
02.2013 - 09.2013
- Worked on a drilling rig
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Phelbotomist
DCI Biologicals
Lubbock
10.2009 - 08.2010
- Collected blood specimens using proper techniques and safety protocols.
- Prepared specimens for laboratory analysis and testing.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Backroom Team Member
Walmart
Lubbock
02.2009 - 10.2009
- Unloaded trucks
Transporter
Covenant Hospital (SJH)
Lubbock
02.2009 - 10.2009
- Transported patients safely to various departments within the hospital.
- Supported medical staff in ensuring patient comfort and safety during transfers.
- Coordinated patient transport schedules with nursing staff to enhance workflow.
- Every 2 hours I worked with transporters to turn patients that could not move on their own.
- Identified and addressed customer needs promptly in a retail environment.
Med Tech
Lubbock County Sheriff's Office
Lubbock
08.2006 - 12.2008
- Administered medications and monitored vital signs to ensure health and safety of detainees.
- Maintained compliance with safety and infection control regulations to protect detainees and staff.
- Conducted medical assessments for inmates at Lubbock County detention facilities.
- Administered medications and monitored patient responses for compliance and safety.
- Assisted in the collection and processing of laboratory specimens for testing.
Education
Associate of Science - Nursing
South Plains College
Levelland, TX12-2027
High School Diploma -
Denver City High School
Denver City, TX05-2002
Skills
- Operational management
- Process improvement
- Operational efficiency
- Quality assurance
- Risk management
- Service technician
- Cabling
- Telecommunication
- Leadership
- Team collaboration
- Communication skills
- Document management
Certification
- Driver's License
Languages
- Spanish, Fluent
- English, Fluent
Bilingual
True
Timeline
Operations Supervisor
AM Communications, LTD
04.2022 - 11.2023
Construction Worker
AM Communications, LTD
03.2022 - 04.2022
Operations Supervisor
AM Communications, LTD
08.2019 - 03.2022
Cable Technician/Installer
AM COMMUNICATIONS
02.2017 - 08.2019
Driver Helper
UPS
11.2016 - 01.2017
Driver
Custumm endeavors
11.2015 - 09.2016
Service technician
Big bear aggietech
03.2014 - 10.2015
Floorhand
Nabors well service
10.2013 - 03.2014
Lead tongs
Basic energy services
02.2013 - 09.2013
Phelbotomist
DCI Biologicals
10.2009 - 08.2010
Backroom Team Member
Walmart
02.2009 - 10.2009
Transporter
Covenant Hospital (SJH)
02.2009 - 10.2009
Med Tech
Lubbock County Sheriff's Office
08.2006 - 12.2008
Associate of Science - Nursing
South Plains College
High School Diploma -
Denver City High School