Michel Kuelio
Kent
Summary
Expert in transportation logistics with a focus on safety and customer satisfaction. Achieved a 20% reduction in workplace accidents through diligent maintenance and safety protocols. Maintained a perfect 5-star Uber rating by providing reliable, punctual services while fostering strong relationships with clients. Responsible driver with several years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process. Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.
Overview
9
9
years of professional experience
Work History
Driver
Amazon
Kent
03.2025 - Current
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Uphold high standards of cleanliness within the vehicle's interior/exterior appearance, providing a professional image for the company at all times.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Trained new staff on operational procedures and company policies.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Transportation Driver
Sky Shift
Seattle
03.2024 - 02.2025
- Checked in with dispatch service and updated with current location.
- Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
- Collaborated with dispatchers for optimal route planning, ensuring punctual pickups and deliveries.
- Efficiently loaded and unloaded cargo using appropriate tools and equipment to minimize damage risk.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
- Safeguarded transported goods from theft or tampering by implementing security measures such as padlocks or seals.
- Communicated effectively with dispatch to coordinate pick-up and drop-off schedules.
- Conducted routine vehicle inspections and performed basic maintenance tasks.
- Maintained accurate records of deliveries, mileage, and vehicle maintenance logs.
Forklift driver
DHL
Carlisle
01.2023 - 02.2024
- Operated forklifts safely and efficiently to transport materials and products within the warehouse.
- Conducted regular maintenance checks on equipment to ensure optimal performance and compliance with safety regulations.
- Implemented safety protocols that resulted in a 20% decrease in workplace accidents over a year.
- Performed routine inspections of forklifts to identify and resolve mechanical issues promptly.
- Communicated effectively with supervisors and team members to ensure alignment on daily goals.
- Participated in safety training sessions, enhancing personal knowledge and contributing to overall team safety.
- Supported cross-functional teams in achieving project deadlines and operational targets.
Uber Driver
Uber
Seattle
05.2019 - 12.2022
- Assisted passengers with luggage and provided assistance to individuals with special needs.
- Balanced multiple priorities while ensuring adherence to local traffic laws and regulations.
- Transported 20+ passengers daily and provided outstanding customer service by ensuring that they arrive at their destinations safely and quickly.
- Utilized advanced driving skills to improve efficiency while peacefully handling all unforeseen circumstances or delays.
- Maintained a perfect 5-star rating by keeping vehicle clean and in excellent condition, resolving customer problems, and ensuring customer satisfaction.
- Delivered goods and products to customers on time and in excellent condition.
Recycling Sorter
Republic Services
Seattle
11.2017 - 05.2019
- Sort materials through items, such as metals, glass, cans, cardboard, sometimes food containers, aluminum, paper, etc.
- Operated manufacturing equipment to dispute of recycled good.
- Kept everything clean and maintained a hygienic environment.
Education
GED -
UEI College
Tacoma, WA04-2026
Degree in Information Technology -
IT Masamba
Democratic Republic of the Congo12-2010
Skills
- Driving Skills
- Training and Development
- Customer Service
- Safety Protocols
- Reliability
- Adaptability
- Cross-Functional Collaboration
- Team Communication
- Warehouse Management
- Forklift Operation
- GPS and route planning
- Equipment operation
- Processes and procedures
- Customer rapport
- Safety standards and protocols
- Equipment monitoring
- Transportation
- Problem-Solving
- Vehicle inspection
Languages
- English, Native
- French, Intermediate
Timeline
Driver
Amazon
03.2025 - Current
Transportation Driver
Sky Shift
03.2024 - 02.2025
Forklift driver
DHL
01.2023 - 02.2024
Uber Driver
Uber
05.2019 - 12.2022
Recycling Sorter
Republic Services
11.2017 - 05.2019
GED -
UEI College
Degree in Information Technology -
IT Masamba