Michel Ngandu
Lincoln,NE
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Probation Officer
Florida Department of Corrections
01.2023 - 07.2024
- Responsible for supervising individuals on probation, ensuring their compliance with court-ordered conditions, and promoting their successful reintegration into the community
- Conduct comprehensive assessments of individuals on probation to determine their specific needs and risks
- Develop individualized supervision plans and court-ordered conditions to guide probationers toward successful reintegration
- Monitor probationers' compliance with court-ordered requirements, including drug testing, curfews, and community service
- Provide counseling, guidance, and support to probationers to address issues such as substance abuse, mental health, and employment
- Collaborate with community resources, treatment providers, and social services agencies to facilitate probationers' access to needed services
- Prepare and maintain accurate records, case notes, and documentation of probationers' progress and interactions
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Handled over 100 full-cycle caseloads per month.
General Manager
Djunga Express LLC
09.2019 - 04.2022
- Lead in optimizing logistics operations, leading teams, resolving customer concerns, and ensuring regulatory compliance
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Orchestrated critical activities encompassing dispatching, routing, and transportation operations, ensuring seamless coordination and optimization
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented advanced tracking systems to monitor the movement and performance of transportation vehicles, enhancing efficiency and reliability
- Investigated and swiftly resolved customer and shipper complaints, fostering trust and satisfaction among stakeholders
- Collaborated closely with cross-functional teams to develop and implement transportation procedures, aligning them with revenue objectives and customer service excellence
- Orchestrated the timely arrangement of repairs and routine maintenance for transportation vehicles, ensuring their peak performance
- Upheld stringent adherence to transportation policies, regulations, contracts, and industry standards, guaranteeing compliance excellence
Case Worker
Nebraska Department of Correctional Service
04.2018 - 06.2021
- Supervised and managed the work assignments of inmates or offenders, ensuring timely completion of tasks
- Responsibilities include monitoring and reporting on work performance, providing training, conducting safety and sanitation inspections, and documenting observations
- Instructed inmates/offenders on unit rules, regulations, and expected behavior to orientate new individuals to the prison environment and establish rapport
- Researched inmates'/offenders' backgrounds to establish treatment files and support proper classification
- Counseling inmates/offenders, including crisis intervention, to help them adapt to the prison environment, solve problems, file grievances, and plan for treatment changes
- Participated in disciplinary hearings, evaluating charges and facts to recommend appropriate corrective actions for noncompliance
- Contributed to committees, disciplinary hearings, and unit staff team meetings, recommending changes in inmate/offender programming to enhance rehabilitation and facility security
Aircraft
ASIG (Aircraft Service International Group)
01.2012 - 05.2013
- Ensured that aircraft receive the correct type and quantity of fuel and adhere to strict safety and quality standards
- Collaborated with multidisciplinary teams to develop innovative solutions for complex engineering problems.
- Developed innovative solutions to address unique technical challenges within the aviation industry, enhancing overall efficiency.
- Enforced efficient and safe operation of flights by maintaining aircraft fuel levels and ensuring compliance with aviation regulations
- Keeping reports of Fuel performance of aircraft vehicles, specifically models; B747, B777, B757, B737, Airbuses
- Performing general fueling and defueling of aircraft
- Operating and maintaining fuel trucks
- Filed fueling paperwork, Inspected, registered customers' cars and demonstrated use of merchandise
Assistant Manager
SOS MOTORS.INC
11.2008 - 07.2011
- Overseeing the daily operations of the dealership and supervising sales and service teams, managing inventory, and ensuring customer satisfaction
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees
- Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services
- Assist with scheduling employees, completing timecard, and assigning work to Lube and Tire technicians
- Concluded successfully transactions, computed accurately sales prices Processed complex cash/credit payments
- Maintained file of customers’ contact to follow up, records of stocks/sales, and prepared sales operations
- Managed inventory levels to minimize stock out while reducing overhead costs.
Attorney At Law
Mukindji Law Firm
01.2004 - 01.2008
- Provide clients with expert guidance, enabling them to make well-informed decisions regarding their rights and legal obligations, particularly in complex legal matters
- Spearheaded client meetings to thoroughly understand their legal needs and strategize appropriate solutions.
- Developed a reputation as an expert in specific areas of law due to dedication to continued learning and staying informed on industry trends.
- Dedicate unwavering efforts to vigorously defend and represent clients, consistently championing their best interests and securing favorable outcomes in legal proceedings
- Offer invaluable legal counsel to clients, effectively demystifying intricate legal complexities and providing strategic solutions to their legal challenges
- Demonstrate expertise in interpreting and navigating the legal landscape, including laws and regulations, to guide clients through the intricacies of the legal system with clarity and confidence.
Human Rights Activists
Human Protection and Assistance (Nongovernmental organization)
01.2003 - 12.2003
- Successfully secured project funding from the UN High Commission on Human Rights in Congo through a persuasive project proposal and strategic advocacy
- Raised public awareness about social issues by organizing and participating in rallies, marches, and other events.
- Developed and executed strategic plans for successful advocacy initiatives, leading to significant policy changes.
- Orchestrated a high-impact public conference and led a dedicated team of six professionals in a field mobilization operation, delivering exceptional results within a tight timeframe
- Demonstrated a staunch commitment to client protection by providing legal counseling and conducting comprehensive assessments of clients' rights, ensuring their access to justice and safeguarding their well-being
Education
B.S - Public Law
University of Kinshasa
Bachelor of Science - Criminology and Criminal justice Minor National Security
University of Nebraska in Lincoln
1400 R St, Lincoln, NE 6858812.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Organizational Development
- Human Resources Management
- Strategic Planning
- Innovation and Creativity
- Integrity and Honesty
- Problem-Solving
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time Management
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 10% growth of customer base.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Florida Law Enforcement Certificate
- Nebraska Correctional Academy certificate.
Professionalworkhistory
- Probation Officer, Florida Department of Corrections, 01/01/23, Present, Supervising individuals on probation, Conducting comprehensive assessments, Developing individualized supervision plans, Monitoring compliance with court-ordered requirements, Providing counseling and support, Collaborating with community resources, Maintaining accurate records
- General Manager, Djunga Express LLC, 01/01/20, Present, Optimizing logistics operations, Orchestrating dispatching and routing, Implementing tracking systems, Resolving customer complaints, Collaborating with cross-functional teams, Arranging repairs and maintenance, Ensuring compliance with regulations
- Case Worker, Nebraska Department of Correctional Service, 01/01/18, 01/01/21, Supervising work assignments of inmates, Instructing inmates on rules and regulations, Researching backgrounds for treatment files, Counseling inmates, Participating in disciplinary hearings, Contributing to programming recommendations
- Aircraft Fueler, ASIG (Aircraft Service International Group), 01/01/13, 01/01/18, Ensuring correct fuel types and quantities, Maintaining aircraft fuel levels, Keeping reports of fuel performance, Performing fueling and defueling, Operating fuel trucks, Filing fueling paperwork
- Assistant Manager, SOS MOTORS.INC, 01/01/08, 01/01/13, Overseeing daily operations, Collaborating with Store Manager, Supporting automotive technicians, Scheduling employees, Processing transactions, Maintaining customer records
- Human Rights Activist, Human Protection and Assistance (Nongovernmental organization), 01/01/03, 01/01/08, Securing project funding, Orchestrating public conferences, Providing legal counseling, Conducting assessments of clients' rights
- Attorney At Law, Mukindji Law Firm, 01/01/04, 01/01/08, Providing expert legal guidance, Defending and representing clients, Offering legal counsel, Interpreting laws and regulations
Languages
English
Native or Bilingual
French
Native or Bilingual
Lingala
Native or Bilingual
Tetela
Native or Bilingual
Swahili
Elementary
Kikongo
Elementary
Timeline
Probation Officer
Florida Department of Corrections
01.2023 - 07.2024
General Manager
Djunga Express LLC
09.2019 - 04.2022
Case Worker
Nebraska Department of Correctional Service
04.2018 - 06.2021
Aircraft
ASIG (Aircraft Service International Group)
01.2012 - 05.2013
Assistant Manager
SOS MOTORS.INC
11.2008 - 07.2011
Attorney At Law
Mukindji Law Firm
01.2004 - 01.2008
Human Rights Activists
Human Protection and Assistance (Nongovernmental organization)
01.2003 - 12.2003
B.S - Public Law
University of Kinshasa
Bachelor of Science - Criminology and Criminal justice Minor National Security
University of Nebraska in Lincoln
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