MICHEL NGOGA

Lawrenceville,GA

Summary

An analytical and collaborative Election Systems Specialist with four years of experience providing lifecycle systems engineering and network troubleshooting to ensure end-user satisfaction. Passionate about contributing to Dominion Voting Systems' mission of ensuring secure, accurate, and transparent elections. Skilled in utilizing technology to drive efficiencies and adherence to regulatory requirements. Adept at training and mentoring junior employees in best practices for election systems and technology. Committed to promoting IT operational excellence by reducing costs, ensuring service quality, and addressing process gaps. Bilingual (English and French) communicator who builds strong relationships with internal teams and vendors.

Overview

years of professional experience

Work History

Election Technician

Dominion Voting Systems

01.2020 - Current

Played a pivotal role in the implementation of Dominion Voting Systems technology during the 2020 election year in Georgia, serving as the County Technician for Habersham County
Conducted extensive Logic and Accuracy (L&A) testing on over 100 ImageCast X (ICX) machines, as well as numerous ImageCast Precinct (ICP) and ImageCast Central (ICC) machines, and other equipment to ensure the integrity and accuracy of the voting process
Provided comprehensive election support to Habersham County, including programming poll worker cards, technician cards, and security keys, as well as troubleshooting and technical assistance during elections
Installed and maintained the Election Management System (EMS) server to facilitate smooth election operations in Habersham County
Extended election support services to other counties in Georgia and across states as needed, contributing to the success of electoral processes by conducting L&A testing, performing preventative maintenance, and providing technical assistance
Trained multiple election officials and assisted in training new technicians, ensuring a well-prepared and knowledgeable team to support election processes
Improved testing efficiency by 15% through the implementation of streamlined procedures and tools
In 2022, participated in a team responsible for battery changes and software updates for Dominion Voting Systems equipment in Cook County, Illinois, demonstrating adaptability and expertise in diverse election environments
Continued to provide election support to multiple counties in Georgia and other states in 2022, including Gwinnett, Fulton, Cobb, and others, through conducting L&A testing, performing preventative maintenance, and ensuring equipment reliability
In 2023, contributed to election readiness efforts in Michigan by conducting preventative maintenance and software updates on Dominion Voting Systems equipment, further expanding expertise and experience in electoral technology
Currently focused on providing election support primarily for Gwinnett County while continuing to conduct L&A testing and offer technical assistance to other counties in Georgia and beyond, having worked in over 20 counties in Georgia and over 5 states.

Quality Control Technician

KUBOTA

07.2019 - 10.2019

Assembled, tested, and operated electronics equipment to ensure the performance/durability of 100+ RTVs daily
Ensured quality installation of parts on equipment to meet standard and compliance requirements
Cross-functionally collaborated with the Engineering Department to prepare test reports for engineering approval.

Education

Bachelor of Science in Computer Science -

Philander Smith University, Little Rock, AR

05.2017

Skills

Election Systems Implementation
Logic and Accuracy (L&A) Testing
Election Management System (EMS) Maintenance
Preventative Maintenance
Troubleshooting and Technical Assistance
Training and Mentorship
Cross-Functional Collaboration
Regulatory Compliance
Election Security
Multi-County Support and Coordination

Election Management System (EMS) Configuration
Logic and Accuracy (L&A) Testing Procedures
Preventative Maintenance for Voting Equipment
Voting Machine Programming and Troubleshooting
Election Security Protocols
Technical Support and Issue Resolution
Data Integrity and Accuracy Assurance
Hardware and Software Installation
Network Setup and Maintenance
Technical Training and Documentation

Websites

http://linkedin.com/in/michel-ngoga-softwareengineering/

Personal Information

Title: ELECTION SYSTEMS SPECIALIST

Timeline

Election Technician - Dominion Voting Systems