Michela Gayle
Fort Lauderdale,USA
Summary
Outgoing personality with excellent communication and customer service skills. Detail-oriented with proven ability to successfully manage multiple tasks in a fast paced environment. Ability to effectively listen to customers' needs and persuade them to purchase company products and promotion items that suit their needs. Excellent problem solver, addressing customer's needs and ALWAYS having all leaving satisfied. A hard worker, strong advocate for team-work and I am ready to take on new challenges and use my skills and experiences to help contribute to the success of your company. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
The Grand Hotel
12.2022 - Current
- Managed front desk operations, ensuring efficient customer check-in and check-out processes.
- Coordinated communication between departments to streamline guest services and improve response times.
- Implemented scheduling systems for appointments, enhancing overall organization and client satisfaction.
- Trained and mentored junior reception staff on best practices in customer service and office protocols.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and repeat business.
- Analyzed visitor feedback to identify service improvement opportunities, leading to enhanced guest experiences.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
SHIFT SUPERVISOR
Starbucks
05.2018 - 11.2022
- Responsible for opening and closing the building according to expectations of the management team
- Ensure all staff on duty are properly trained and adhere to cash handling standards
- Responsible for making sure the staff uses correct portions when preparing and serving items
- Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing material
- Responsible for cash handling, safe verification and daily deposits
- Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
- Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool
- Shared customer feedback to improve operations and build brand loyalty.
- Participated in leadership meetings to develop new policies and procedures.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Worked cooperatively with teams to accomplish business goals and objectives.
WAITRESS
The Clubhouse
03.2018 - 05.2021
- Ensured that each customer received outstanding service by providing a friendly environment: greeted and acknowledged all customers, maintained solid menu knowledge and sale promotions
- Take orders from customers for food and beverages
- Influenced customer ordering decisions by listening to customer's needs, communicating information about the menu, promotions, and make appropriate suggestions tailored to the needs of the customers
- Write customers' food orders on order slips, memorized orders, or enter orders into computers for transmittal to kitchen staff
- Worked as a team player with bartenders, cooks/chefs and other waitresses to ensure that we provide the best quality customer service
- Verified customers' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Collected cash and credit card payments; provided customers with their receipt.
- Complied with health department regulations to prevent foodborne illness.
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages.
- Greeted and escorted guests to tables, fostering warm welcome.
- Checked on guests to verify satisfaction with each course.
- Listened to customer concerns and complaints and quickly rectified issues.
FOOTWEAR ASSOCIATE
Sears Roebuck and Company
09.2016 - 09.2017
- Aimed at providing the best customer service daily: greeted and acknowledged all customers; worked with team members to ensure that all customers are serviced promptly
- Partnered with Sales Associates and Cashiers to provide superior customer service by locating merchandise, assist customers, answer phones, ring at register
- Actively stocks sales floor throughout the day with merchandise from the stock room
- Performed price/SKU look-ups; conducted price changes and set and maintained weekly ad signage
- Maintained a neat and orderly stock room to facilitate identification of merchandise to be brought to the sales floor.
- Greeted customers and ascertained what each customer wanted and needed.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
ADN IN NURSING - undefined
Brooklyn College
Brooklyn, NY07.2018
HIGH SCHOOL DIPLOMA - undefined
St Andrew Technical High
Kingston06.2015
GRADUATING CERTIFICATE - GENERAL STUDIES
Day Primary and Junior High
Kingston06.2012
Skills
- MS Windows proficiency (Excel, Word, PowerPoint, Outlook) & Data Entry
- Team Member Motivation
- Store Opening and Closing Procedures
- Constructive Feedback
- Effective Listening and Communication
- Negotiation and Conflict Resolution
Timeline
Front Desk Receptionist
The Grand Hotel
12.2022 - Current
SHIFT SUPERVISOR
Starbucks
05.2018 - 11.2022
WAITRESS
The Clubhouse
03.2018 - 05.2021
FOOTWEAR ASSOCIATE
Sears Roebuck and Company
09.2016 - 09.2017
ADN IN NURSING - undefined
Brooklyn College
HIGH SCHOOL DIPLOMA - undefined
St Andrew Technical High
GRADUATING CERTIFICATE - GENERAL STUDIES
Day Primary and Junior High
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