Michelangelo Kryger
Oviedo,FL
Summary
Dynamic Assistant Account Manager at Pegasus Insurance Agency with a proven track record in client relationship management and policy interpretation. Expert in CRM management and problem-solving, I drive business growth through effective communication and strategic solutions, ensuring accuracy and compliance across diverse workflows. Committed to enhancing client satisfaction and retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
Pegasus Insurance Agency
Longwood, USA
07.2021 - Current
- Manage end-to-end policy servicing workflows, including endorsements, renewals, and billing changes, balancing accuracy, deadlines, and service standards across a high volume of active accounts.
- Own and maintain the accuracy of client and policy data across internal databases, carrier platforms, and CRM systems, ensuring reliable reporting, audit readiness, and consistent information flow across the organization.
- Develop practical client solutions by evaluating policy structures, adjusting coverage configurations, and coordinating multi-policy approaches to meet client needs while balancing cost, risk, and carrier requirements.
- Interpret policy forms, underwriting guidelines, and coverage structures to resolve servicing issues, clarify requirements, and provide clear guidance internally and to clients.
- Manage automated CRM communications, including renewal reminders, client milestones, and product outreach, enhancing retention efforts and facilitating entry-level cross-sell initiatives through structured, timely messaging.
- Collaborate with agency leadership on client-facing content, updating website messaging and networking channels to ensure alignment with brand voice and service offerings.
- Navigate and adapt to multiple carrier systems and underwriting standards, serving as a central point of continuity across varied workflows and platforms.
Education
Bachelor of Arts - Political Science
University of Central Florida
Orlando, FL12-2025
Associate of Arts - Business Administration
Seminole State College of Florida
Sanford, Florida, FL05-2022
Skills
- Client relationship management
- Account operations
- CRM Management
- Data management
- Workflow management
- Automated Workflows
- Risk Assessment
- Marketing strategy
- Microsoft Office
- Research Skills
- Business Growth & Retention
- Problem solving
- Expectation management
- Teamwork & Collaboration
- Policy interpretation
Certification
4-40 Customer Service Representative License, Florida Department of Financial Services
Timeline
Assistant Account Manager
Pegasus Insurance Agency
07.2021 - Current
Bachelor of Arts - Political Science
University of Central Florida
Associate of Arts - Business Administration
Seminole State College of Florida