Michel Arnold
El Paso
Summary
This letter is to express my strong interest in the current position(s) available within your organization. I am a results-oriented, high-energy, hands-on leader with over 8 years of experience in emergency management, disaster relief, logistics, quality assurance, and customer service, with a versatile skill set that can support various industries, as well as working with children and adults of varying ages and abilities. I thrive in a fast-paced environment and enjoy learning and discovering new skills that promote teamwork, as well as independence, while diligently responding to the obligations and tasks administered in the workplace. I am seeking employment with a company that offers new opportunities and challenges, where professional and interpersonal working relationships are paramount and valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Payment Processing Specialist
Remedy Meds
Remote
01.2025 - Current
- Manage end-to-end payment processing, including resolving failed transactions, posting manual payments, and reconciling accounts to ensure accurate billing.
- Oversee subscription management, including billing date adjustments, reactivations, cancellations, and ensuring patients are on the correct plan before processing payments.
- Maintain detailed documentation in Chargebee, leaving clear internal comments on all subscription changes and payment actions for team visibility.
- Provide clear, empathetic communication to patients regarding billing timelines, payment status, and subscription updates.
- Collaborate with pharmacy, operations, and clinical teams to ensure timely medication shipments after payment is successfully processed.
- Uphold HIPAA compliance and internal protocols to safeguard patient payment data and maintain confidentiality.
- Troubleshoot complex billing discrepancies and resolve escalated patient concerns with speed and accuracy.
Patient and Clinical Support Specialist
Remedy Meds
Remote
01.2024 - Current
- Delivered high-volume, empathetic support to patients across all stages of their telehealth journey, including onboarding, prescription management, refill coordination, appointment scheduling, and cancellation.
- Used an integrated suite of platforms including Slack, Talkdesk, Front, Chargebee, Healthie, Zoho, Metabase, and Admin Portal to resolve inquiries with speed and accuracy.
- Verified prescription and shipping statuses, interpreted tracking delays, and coordinated medication replacement processes in alignment with pharmacy and regulatory protocols.
- Escalated medical concerns via warm transfers to clinicians (CMA/RN), ensuring urgent needs were prioritized per clinical triage chart and within operational hours (7AM–11PM CST).
- Handled billing disputes and unauthorized charges by auditing invoices in Chargebee, processing refunds, adjusting billing dates, and applying eligible discounts with manager approval.
- Created, submitted, and tracked internal Zoho tickets for pharmacy, lab, and medication issues, ensuring alignment with OpenLoop support standards and Remedy Meds policies.
- Communicated confidently with new prospects, disqualified patients, and reactivation inquiries using detailed product knowledge and HIPAA-compliant procedures.
- Collaborated cross-functionally with medical, billing, and operations teams via Slack channels, using structured escalation templates and ticket tracking.
- Supported continuous improvement initiatives by proposing process optimizations and documenting knowledge for team-wide reference and performance enhancement
Records Administrator
Endeavors
Pecos
12.2022 - 01.2024
- Managed and organized both physical and electronic records within a Migrant Influx Shelter setting, ensuring critical information is readily accessible and compliant with ORR and Federal Guidelines
- Developed and enforced specialized filing systems to address the specific needs of shelter operations
- Created and maintained retention schedules, ensuring the secure disposal of records in compliance with relevant immigration and child welfare regulations
- Worked closely with legal, compliance, and government agencies to address and resolve regulatory and documentation issues, ensuring shelter compliance
- Facilitated the efficient retrieval of records when requested by authorized personnel, including government agencies, immigration authorities, and shelter staff, maintaining a meticulous tracking system
- Provided training and support to shelter employees on records management best practices and compliance requirements, particularly focusing on the unique needs of Migrant Influx Shelters
- Evaluated and implemented specialized records management software and tools tailored to the shelter's needs, improving operational efficiency and accuracy
- Conducted regular audits to ensure record accuracy, completeness, and compliance with all applicable regulations
- Oversaw the archiving of inactive records, maintaining accurate records of archived materials, especially those related to migrant children and families.
Operations Coordinator
Endeavors
El Paso
05.2022 - 12.2022
- Responsible for maintaining a well-functioning influx shelter in compliance with Office of Refugee Resettlement (ORR) guidelines
- Ensure a safe and supportive environment for unaccompanied immigrant youth
- Conducted routine facility maintenance, ensuring cleanliness and security
- Managed logistics and supplies, maintaining essential inventory
- Collaborated with security personnel to maintain facility security
- Coordinated transportation for youth residents following ORR guidelines
- Provided administrative support, including record-keeping and data entry
- Optimized resource allocation for efficient service delivery
- Ensured safety compliance by following established protocols
- Participated in emergency response and drills
- Collaborated with cross-functional teams to facilitate shelter operations.
Logistics Specialist
MVM Inc
Phoenix
03.2021 - 04.2022
- Performed operational, logistical support, and administrative tasks required to support ground and air transportation of unaccompanied minors
- Coordinate with field staff, Command Center and stakeholders to coordinate the safe transport of migrants, including arranging travel tickets, providing travel information, and addressing any transportation-related issues
- Assist in identifying suitable shelter facilities for migrants, working within ORR standards and coordinating the placement of individuals or families
- Maintain accurate records of all logistical arrangements and Prepares, reviews, and coordinates the documentation, personal property and special accommodations required for transportation of all minors and ensures all paperwork is provided for proper transport for reunification or transfer to shelter
- Oversaw vehicle safety, including regular preventative and corrective maintenance, and ensures drivers are authorized to operate vehicles
- Implement safety and security protocols to safeguard the migrants during transportation and relocation, following ORR safety guidelines
- Manage and allocate resources effectively to meet the needs of migrants, including food, hygiene, and other essentials as required
- Establish clear lines of communication with migrants, guardians, and relevant authorities to address concerns and provide updates on logistical arrangements
- Formulate and distribute schedules for traveling youth care workers
- Monitor milestones
- Validate time-cards for accuracy.
Project Manager
Favorite Healthcare
Los Angeles
01.2019 - 03.2021
- Served as a corporate liaison and the primary point of contact for a large team of travel nurses and migrant youth care workers during their assignments at various healthcare facilities and shelters.
- Supervised over 100 healthcare and youth care workers across multiple site locations, and thrived in a fast-paced environment.
- Conducted orientation and onboarding, team training, including introductions to the facility, policies, and procedures.
- Ensured that travel nurses are compliant with all licensing, certifications, and credentialing requirements.
- Coordinated additional services for staff, such as housing arrangements, transportation, including booking flights, accommodations, and access to local resources.
- Formulate and distribute schedules.
- Collect and validate time cards for accuracy.
- Built and maintained strong relationships with clients and healthcare facility staff, fostering a positive working environment for all field staff.
- Continuously evaluate the performance of staff, monitor client feedback, and handle client issues in a prompt and courteous manner.
- Document, track, and send out daily reports for my sites.
- Provide assistance, guidance, and support to ensure their smooth transition, and ongoing success.
Education
Associate of Arts - Business Administration And Management
El Paso Community College
El Paso, TX8 2018
Skills
- Project Management
- Administrative Logistics
- Workforce Management & Scheduling
- Records Management
- Payroll management
- CRM Database
- ATS Systems
- Data Analytics
- Power BI
- Excel
- Ticketing
- Client Relations
- Employee Relations
- Quality Assurance
- Payment Processing
- Claims Processing
- Technical Troubleshooting
- Customer Service
- Multi-Line Phone Systems
- Strong Oral and Written Communication Skills
- Conflict Resolution
- Time Management
Certification
Claims Adjuster Licence
OSHA-30 Hour
TWIC CARD
Security Clearance: Eqip Tier 2
FEMA Courses ICS-100, ICS-200, ICS-700, ICS-800
American Red Cross: Shelter Fundamentals V2 Certificate
BLS Certification
First Aid
Psychological First Aid
OSHA-30 Hour
TWIC CARD
Security Clearance: Eqip Tier 2
FEMA Courses ICS-100, ICS-200, ICS-700, ICS-800
American Red Cross: Shelter Fundamentals V2 Certificate
BLS Certification
First Aid
Psychological First Aid
Education and Training
other
Timeline
Payment Processing Specialist
Remedy Meds
01.2025 - Current
Patient and Clinical Support Specialist
Remedy Meds
01.2024 - Current
Records Administrator
Endeavors
12.2022 - 01.2024
Operations Coordinator
Endeavors
05.2022 - 12.2022
Logistics Specialist
MVM Inc
03.2021 - 04.2022
Project Manager
Favorite Healthcare
01.2019 - 03.2021
Associate of Arts - Business Administration And Management
El Paso Community College