Michele Alfaro
Cheney,WA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. A Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Pizza Hut
Spokane, WA
07.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
Restaurant Manager
Spin Pizza
Alameda, CA
08.2015 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Home Health Nurse
IHSS Adult Services Program
Riverside, CA
03.2003 - 07.2007
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Coordinated with other healthcare team members to support patient needs.
- Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
- Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
- Facilitated smooth transitions from hospital discharge to home-based care by coordinating necessary resources and support systems.
- Administered medications and treatments as prescribed by physicians.
- Assisted patients with activities of daily living to promote independence.
Education
Associate Degree In Nursing - Nursing
California Paramedical And Technical College
Riverside, CA06.2011
High School - English, Math, Science, History, Etc
Abraham Lincoln High
Riverside, WA06.1997
Skills
- Inventory Control
- Food and beverage knowledge
- Multitasking
- Customer Service
- Team Leadership
- Organizational Skills
- Supply Ordering and Management
- Self Motivation
- Attention to Detail
- Goal Setting
- Adaptability
- Multitasking Abilities
- Professionalism
- Coaching and Mentoring
- Problem-Solving
- Time Management
- Reliability
- Excellent Communication
- Teamwork and Collaboration
Certification
Serve Safe Certified
Food Handlers Permit
Timeline
Assistant Restaurant Manager
Pizza Hut
07.2023 - Current
Restaurant Manager
Spin Pizza
08.2015 - 01.2017
Home Health Nurse
IHSS Adult Services Program
03.2003 - 07.2007
Associate Degree In Nursing - Nursing
California Paramedical And Technical College
High School - English, Math, Science, History, Etc
Abraham Lincoln High