Michele Atkins
Aiken,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retirement Specialist
Nationwide Retirement Solutions
10.2022 - Current
- Deliver exceptional customer service, presenting retirement planning solutions to clients and providing in-depth explanations of benefits and potential risks
- Proactively manage client accounts, conducting regular progress reviews to ensure clients' retirement goals are on track
- Collaborate cross-functionally within the company to ensure effective and efficient service delivery, resulting in high client satisfaction rates
- Stay updated on industry trends, tax regulations, and retirement regulations to provide clients with up-to-date and accurate information
- Conducted training sessions for end-users on various applications and software.
- Opened service tickets for clients, documenting user information and description of problem.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
Office Manager
Department of Social and Health Services/ESA/CSD
01.2010 - 08.2022
- Acted as a trusted representative of the Administrator, ensuring compliance by completing risk assessments and reviewing job safety analysis forms for new hires
- Reviewed computer operations logs and audit trails for evidence of improper access or use.
- Assisted in the development of new hire training and communication materials
- Participated in meetings with senior management team members in order discuss overall objectives relating to IT audits.
- Performed information system audits to manage internal controls and assess risks.
- Managed maintenance of physical security equipment including card readers, door locks, cameras, and alarms.
- Performed regular audits to ensure access control systems were functioning properly.
Education
B.S. in Human Resources -
University of Phoenix-Tukwila, WA
Skills
- Microsoft Office Products
- Policy interpretation and documentation
- Strong customer service and client relationship management
- Analytical and problem-solving abilities
- Effective communication and interpersonal skills
- Time management and organizational skills
Certification
CompTIA Security Plus - May 2024
Google Cybersecurity Certificate - August 2023
Timeline
Retirement Specialist
Nationwide Retirement Solutions
10.2022 - Current
Office Manager
Department of Social and Health Services/ESA/CSD
01.2010 - 08.2022
B.S. in Human Resources -
University of Phoenix-Tukwila, WA
Similar Profiles
LEWIS GRACELEWIS GRACE
SENIOR RELATIONSHIP MANAGER at Nationwide Retirement SolutionsSENIOR RELATIONSHIP MANAGER at Nationwide Retirement Solutions
Brian McCleaveBrian McCleave
Regional Sales Director at Empower RetirementRegional Sales Director at Empower Retirement
Jeff PottsJeff Potts
Assistant Operations Manager at Continental Message SolutionsAssistant Operations Manager at Continental Message Solutions