Summary
Overview
Work History
Education
Skills
Timeline
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Michele Ayers

Port Washington,OH

Summary

Detail-oriented with experience as an Optometric Assistant at Dr. Thomas McHugh O.D. Skilled in visual field testing and appointment scheduling, I enhanced patient satisfaction through efficient service and effective communication. Proven ability to manage sensitive medical records.

Overview

8
8
years of professional experience

Work History

Optometric Assistant

Dr. Thomas McHugh O.D.
09.2019 - 03.2020
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.
  • Greeted customers, scheduled appointments
  • Maintained strict adherence to confidentiality protocols while handling sensitive patient data.

Laborer

Jack of Trades
01.2015 - 08.2019


  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks for businesses.
  • Provided excellent customer service for our clients.

Customer Service Representative

Amazon
08.2012 - 12.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Kindle video helpdesk

Education

No Degree -

University of Akron
Akron, OH

Travel Agent - Tourism And Travel Management

American Express Travel School
Phoenix, AZ
11-1991

High School Diploma -

Firestone High School
Akron, OH
06-1987

Skills

  • Visual field testing
  • Medical record management
  • Pre-testing procedures
  • Appointment scheduling
  • Frame selection assistance

Timeline

Optometric Assistant

Dr. Thomas McHugh O.D.
09.2019 - 03.2020

Laborer

Jack of Trades
01.2015 - 08.2019

Customer Service Representative

Amazon
08.2012 - 12.2014

No Degree -

University of Akron

Travel Agent - Tourism And Travel Management

American Express Travel School

High School Diploma -

Firestone High School

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Michele Ayers