Michele Blake Elliott
Summary
I've worked in the Casino Industry for 27 year. Started out as a Blackjack Dealer, became a Blackjack Floorperson. Opened up three Casinos in Atlantic City, New Jersey. Worked at Showboat Casino as a Surveillance Operator than became a Surveillance Supervisor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Grrendrop
05.2011 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Surveillance Supervisor
Showboat Casino Hotel
09.1986 - 12.2007
- Reduced security threats by conducting thorough investigations and compiling detailed reports for management.
- Improved team performance with comprehensive training programs on surveillance techniques and procedures.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Maintained a high standard of safety by regularly reviewing and updating emergency protocols within the surveillance department.
- Minimized risk of theft or fraud through diligent monitoring of gaming floor activities and transactions.
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Collaborated with law enforcement agencies, providing critical information during investigations related to the casino property.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Supported casino operations by identifying suspicious behavior patterns or activities that could potentially harm business interests or customer satisfaction levels.
Education
Business Administration
University of Phoenix
On Line ClassesHigh School Diploma -
William Howard Taft High School
The Bronx, NY06.1969
Skills
- Information Security
- Product Knowledge
- Complaint Resolution
- Report Generation
- Appointment Scheduling
- Account Updating
- Paperwork Processing
- Scheduling
- Data Entry
Timeline
Customer Service Representative
Grrendrop
05.2011 - 07.2023
Surveillance Supervisor
Showboat Casino Hotel
09.1986 - 12.2007
Business Administration
University of Phoenix
High School Diploma -
William Howard Taft High School
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