Michele Boeck
Westfield,IN
Summary
An organized, detail-oriented, self-motivated professional, with 13 years of client service experience and strong ability to establish and maintain relationships. Aiming to fulfill a role that provides the opportunity to bring value through extensive knowledge of products, services, operations, and personal skills, along with the eagerness to learn and adapt new skills.
Overview
34
34
years of professional experience
Work History
Executive Assistant
Semler Financial Group, a OneAmerica Gen. Agency
2020.02 - Current
- Prepares & reviews new account paperwork
- Provides client support by conducting onboarding for new accounts and services, while servicing existing accounts, to identify client needs to maximize revenue and provide competitive edge.
- Handles confidential and sensitive information with discretion and tact.
- Performs general administrative duties, including answering approximately 30 phone calls & emails daily, delivering correspondence to staff, and greeting visitors.
- Facilitates detailed financial reviews for clients.
- Establishes and manages relationships with all clients to increase client satisfaction and loyalty.
Executive Recruiter
Semler Financial Group
2019.01 - 2020.02
- Provided ongoing support to placed candidates during their transition into new role, fostering long-term relationships.
- Managed full-cycle recruitment processes, from initial outreach to onboarding new hires.
- Conducted interview sessions for candidates.
- Monitored hiring market and potential executive candidates.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Coordinated schedules to arrange management interviews with applicants.
Global Account Director
GO Destination Services
2015.06 - 2019.01
- Developed strong client relationships and earned reputation for exceeding service standard goals
- Assumed ownership over team productivity and managed work flow to exceed quality service goals
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Trained all incoming account team members
- Planned and executed market visits and key account calls
- Established and maintained 3rd party vendor partnerships
- 2018 Winner of Wachtel Award
Account Manager
Willey & Associates
1996.08 - 1999.01
- Primary contact with clients responsible for handling total internal coordination of advertising programs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Director of Client Services
Universal Flavors
1991.01 - 1996.08
- Restructured and streamlined domestic and international customer service and billing departments
- Instituted customer service task force
- Recruited, trained and managed proactive team
- Coordinated and implemented all national sales meetings
- Analyzed and reported sales data, forecasts and market trends
- Point of contact for largest customer tasked with significantly improving customer relations and internal response time
Education
Bachelor of Science - Business Marketing
Indiana University
Bloomington, IN 05.1987
Skills
- Microsoft Office proficient.
- Ability to build and maintain relationships.
- Strong communication, written and verbal.
- Effective problem solving and conflict resolution.
- Strong analytical, research and critical thinking skills.
- Organizational skills, including extreme attention to detail and multitasking abilities.
Timeline
Executive Assistant
Semler Financial Group, a OneAmerica Gen. Agency
2020.02 - Current
Executive Recruiter
Semler Financial Group
2019.01 - 2020.02
Global Account Director
GO Destination Services
2015.06 - 2019.01
Account Manager
Willey & Associates
1996.08 - 1999.01
Director of Client Services
Universal Flavors
1991.01 - 1996.08
Bachelor of Science - Business Marketing
Indiana University
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