Michele Brodzeller
Hartford,WI
Summary
Dynamic healthcare professional with extensive experience at Horizon Home Care Hospice, excelling in interdisciplinary collaboration and compassionate communication. Proven track record in enhancing patient satisfaction through effective care coordination and symptom assessment. Skilled in documentation accuracy and empathetic listening, ensuring compliance with regulatory standards while advocating for patient needs.
Overview
19
19
years of professional experience
Work History
Hospice Triage/Palliative Care Coordinator
Horizon Home Care Hospice
Milwaukee
01.2024 - Current
- Coordinated interdisciplinary care team meetings to discuss patient needs and treatment plans.
- Implemented patient assessment protocols to ensure comprehensive symptom management.
- Developed educational materials for families on palliative care options and resources.
- Streamlined communication processes among healthcare providers to enhance patient support.
- Enhanced family satisfaction through timely communication, education on palliative care options, and emotional support during difficult decisions.
- Maintained detailed patient records, ensuring accurate documentation of care coordination activities and adherence to regulatory requirements.
- Monitored program data to identify areas for improvement, implementing changes accordingly to ensure ongoing quality enhancement.
- Facilitated end-of-life discussions with patients and families, ensuring their wishes were respected in the development of individualized care plans.
- Collaborated closely with primary healthcare providers to ensure cohesive treatment plans that align with patients' goals of care.
- Assessed patient symptoms regularly to inform intervention adjustments as needed while maintaining open lines of communication with the multidisciplinary team.
- Developed strong relationships with community partners for seamless referral processes and enhanced continuity of care across settings.
- Advocated for the needs of patients and families in interdisciplinary team meetings, ensuring their voices were heard during decision-making processes.
- Promoted a holistic approach to patient care by integrating medical, psychosocial, spiritual, and cultural components into personalized treatment strategies.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Hospice Registered Nurse Case Manager
Horizon Home Care Hospice
Milwaukee, WI
11.2015 - 01.2024
- Coordinated comprehensive patient care plans in collaboration with interdisciplinary teams.
- Assessed patient needs and developed individualized treatment protocols for optimal outcomes.
- Educated patients and families on hospice services, symptom management, and end-of-life care options.
- Managed medication administration and monitored patient responses to ensure safety and efficacy.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
- Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Registered Nurse
Hope Health and Rehab
Lomira, WI
01.2013 - 11.2015
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Collaborated with interdisciplinary teams to develop comprehensive patient care plans.
- Educated patients and families on health management and post-discharge instructions.
- Implemented infection control protocols to enhance patient safety and reduce hospital-acquired infections.
- Analyzed patient data to identify trends, improving treatment effectiveness and care efficiency.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
RN Staff Nurse
Manor Care Health Services
Fond Du Lac, WI
01.2007 - 01.2013
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with care standards.
- Monitored vital signs and patient conditions, documenting changes to inform care adjustments and enhance treatment outcomes.
- Collaborated with interdisciplinary teams to develop individualized care plans, improving overall patient satisfaction and health status.
- Educated patients and families on health management strategies, fostering better understanding of conditions and treatment options.
- Mentored junior nursing staff, enhancing team performance through knowledge sharing and support in clinical skills development.
- Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
- Provided compassionate and empathetic support to patients and their families during difficult situations.
- Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
- Mentored new nursing staff, contributing to a more cohesive and efficient team environment.
- Conducted thorough patient assessments upon admission to determine appropriate level of care required based on individual needs.
- Evaluated the effectiveness of nursing interventions, revising care plans as needed to ensure optimal patient outcomes and satisfaction.
- Reduced medication errors through meticulous administration and documentation of medications.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Bachelor of Science - Nursing
University of Wisconsin, Oshkosh
Oshkosh, WI05.2005
Dietetics Internship/Master’s Program - Dietetics
Saint Louis University
St. Louis, MO2002
Associate of Science - Culinary Arts
Fox Valley Technical College
Appleton, WI2001
Bachelor of Science - Dietetics
University of Wisconsin, Stevens Point
Stevens Point, WI1999
Skills
- Healthcare navigation
- Compassionate communication
- Documentation accuracy
- Clinical assessment
- End-of-life care
- Symptom assessment
- Family support
- Technology proficiency
- Interdisciplinary collaboration
- Advance directives
- Empathetic listening
- HIPAA compliance
- Care coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal and written communication
- Patient care assessment
Patient education and counseling
Timeline
Hospice Triage/Palliative Care Coordinator
Horizon Home Care Hospice
01.2024 - Current
Hospice Registered Nurse Case Manager
Horizon Home Care Hospice
11.2015 - 01.2024
Registered Nurse
Hope Health and Rehab
01.2013 - 11.2015
RN Staff Nurse
Manor Care Health Services
01.2007 - 01.2013
Bachelor of Science - Nursing
University of Wisconsin, Oshkosh
Dietetics Internship/Master’s Program - Dietetics
Saint Louis University
Associate of Science - Culinary Arts
Fox Valley Technical College
Bachelor of Science - Dietetics
University of Wisconsin, Stevens Point