Desired Job Title
Customer Service RepresentativeHuman Resources AssistantPractice ManagerVeterinary Practice ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Coral Springs, FLPlantation, FLMargate, FL
Open to relocation: Yes
Open To Work
Michele Brooks
Manager
Coral Springs,FL
Work Preference
Summary
Dynamic Practice Manager with a proven track record at Banfield Pet Hospital, enhancing team capabilities and patient satisfaction through effective leadership and staff training. Skilled in schedule coordination and customer service, I successfully implemented coaching programs that fostered professional growth, driving operational efficiency and exceptional care in a fast-paced environment.
Overview
34
34
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
Mrgate, FL
05.2015 - Current
- Trained and hired staff, increasing team capabilities and service quality.
- Oversaw customer service efforts, improving patient experience and satisfaction.
- Coordinated scheduling and staffing to maintain optimal clinic performance.
- Oversaw customer service efforts to prioritize patient experience.
- Implemented coaching programs, fostering professional growth opportunities for staff.
- Trained and hired staff, enhancing overall team capabilities.
- Coordinated scheduling and staffing, optimizing clinic operations for patient care.
- Facilitated communication between veterinarians and support staff to ensure efficient care.
Practice Manager
Silver Lakes Animal Hospital (Pet Medical Centers)
Pembroke Pines, FL
01.2007 - 05.2015
- Developed and managed hospital budget, aligning resources with financial goals.
- Oversaw scheduling and staffing to maintain optimal clinic performance.
- Coordinated staff recruitment, training, and scheduling activities.
- Hired and trained staff to improve operational efficiency and service quality.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Mentored and developed staff skills enhancing professional growth.
- Facilitated communication between veterinarians and support staff for efficient care.
- Executed marketing strategies that increased practice visibility and attracted new patients.
- Delivered exceptional customer service, fostering patient satisfaction.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Veterinary Technician
Indian Trace Animal Hospital (Pet Medical Centers)
Weston, FL
11.2003 - 01.2007
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Educated pet owners on post-treatment care and preventive health measures to enhance recovery and well-being.
- Assisted veterinarian with physical examinations and diagnostics.
- Conducted laboratory tests, including blood work and urinalysis for diagnoses.
- Provided compassionate care to animals, ensuring comfort during their visit.
- Dispensed prescribed medications to patients based on veterinarians' instructions.
- Dispensed prescription medications upon request from veterinarians.
- Provided emotional support to owners of ill pets or those facing terminal illness to ease their distress during difficult times.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Executed radiology procedures to assist in accurate diagnosis of animal conditions.
- Delivered excellent service to pet owners to drive repeat business.
Veterinary Technician
Valley Veterinary Service
Belle Vernon, PA
08.1992 - 10.2003
- Administered anesthesia during surgical procedures to ensure patient safety and comfort.
- Educated pet owners on post-treatment care and preventive health measures, enhancing pet recovery and owner compliance.
- Conducted laboratory tests, including blood work and urinalysis for accurate diagnoses.
- Provided compassionate care to animals, ensuring comfort and reducing stress during visits.
- Provided compassionate care to animals, ensuring comfort throughout their visits.
- Communicated pet health status to clients, delivering clear and detailed progress reports to facilitate informed decision-making.
- Communicated pet health status to clients, providing detailed progress reports.
- Dispensed prescription medications according to veterinarian instructions to support treatment plans.
Youth Minister
St. Gregory the Great Catholic Church
Plantation, FL
03.2012 - 03.2020
- Mentored and ministered to teens, fostering spiritual growth.
- Mentored and ministered to teens, promoting spiritual growth and personal development.
- Led community service projects, engaging teens in impactful activities that fostered teamwork and responsibility.
- Organized youth retreats, enhancing community connections and deepening spiritual engagement among participants.
- Led community service projects to engage teens in meaningful activities.
- Coordinated mission trips to promote teamwork and leadership skills.
- Trained volunteer leaders to effectively guide youth programs.
- Collaborated with parents to address concerns regarding youth ministry activities.
Education
Bachelor's - Communication Studies
California University Of Pennsylvania
California, PA, United StatesSkills
- Clinical program management
- Patient care coordination
- Facility coordination
- Program evaluation
- Performance management
- Staff recruitment
- Leadership and staff training
- Customer communication
- Records management
Timeline
Practice Manager
Banfield Pet Hospital
05.2015 - Current
Youth Minister
St. Gregory the Great Catholic Church
03.2012 - 03.2020
Practice Manager
Silver Lakes Animal Hospital (Pet Medical Centers)
01.2007 - 05.2015
Veterinary Technician
Indian Trace Animal Hospital (Pet Medical Centers)
11.2003 - 01.2007
Veterinary Technician
Valley Veterinary Service
08.1992 - 10.2003
Bachelor's - Communication Studies
California University Of Pennsylvania