Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

MICHELE CAMPBELL

Data Analyst
Bartow,FL

Summary

Results-driven Financial Data Analyst with expertise in Oracle Financials and SAP, honed at Incomm Payments. Proven track record in enhancing billing accuracy and resolving discrepancies, achieving a 98-100% accuracy rate. Strong communicator and collaborator, skilled in process improvement and data reconciliation, delivering impactful solutions that streamline operations and drive efficiency.

Overview

14
14
years of professional experience

Work History

Financial Data Analyst I

Incomm Payments
Atlanta
08.2024 - Current
  • Oversee billing processes to ensure accuracy, compliance, and alignment with contractual agreements.
  • Analyze and validate payments to ensure accurate cash application and identify underpayments, overpayments, or marginal discrepancies.
  • Analyze billing data to identify discrepancies and implement solutions to address errors.
  • Ensure timely reconciliation of assigned accounts and resolution of invoicing.
  • Partner with shared services teams to improve efficiency and achieve billing deadlines.
  • Identify opportunities for streamlining manual workflows and implementing system-based billing enhancements.
  • Daily, Weekly and Monthly reconciliations for Mexico B2B, FS and Agency billing.
  • Responsible for International billing (B2C and B2B), cash application and recons (million-dollar merchants).
  • Collaborate with account managers and sales team to resolve billing disputes and merchant escalations.
  • Coordination of merchant program review to identify/resolve all pricing discrepancies.
  • Management of new merchant/product launches by participating in weekly conference calls and working with internal staff to ensure a successful/accurate launch.
  • Overall management of all pay on invoice accounts for Mexico merchants.

Systems Administrator II

Cox Communications
Atlanta
08.2023 - 08.2024
  • Oversee and provide Tier 3 platform, application, and integration support for Data and Mobile products.
  • Create and build title codes for all PPV monthly listings and support ICOMS internal applications, for Data and Mobile.
  • Troubleshoot applications, leveraging in-depth knowledge of system functionality and business logic.
  • Monitor platforms and applications for errors and performance issues for mobile, data
  • Ability to contribute to outage triaging to successful conclusion.
  • Function as liaison between business and Technology teams and interpret requests/issues into technical or non-technical terms.
  • Utilize tools such MS SQL, Putty, FileZilla, SOA Test tool and SQL developer.
  • Ensuring Knowledge Base documentation is captured to help standardize problem resolution work and Tier 2 team training needs.
  • Enforce Information Security procedures and compliance across IT systems and services.
  • Performed system patches on the server for maintenance on rating engine application.

Network Expense Analyst II

Lumen Technologies
Remote
10.2022 - 08.2023
  • Analyze and manage vendor agreements to ensure pricing aligns with current rates.
  • Process timely payments to minimize late-payment charges (SAP) and maintain accuracy rate of 98-100%.
  • Represent Network Finance organization with internal customers to effectively communicate vendor billing and reconciliation issues.
  • Provide training, coaching and development for the invoice processing team.
  • Reconcile vendor accounts and resolve billing discrepancies.
  • Manage billing relationships with access vendors.
  • Function as liaison between Lumen and access vendors with respect to billing issues and payment inquiries, providing resolution in a timely manner.
  • Develop effective reporting tools and provide detailed reporting to management and internal customers regarding leased access costs and process metrics.
  • Identify process improvement opportunities to ensure efficiencies within the Network Finance organization.

Sr. Data Analyst/Billing Lead

Impellam Group NA
Remote
05.2021 - 07.2022
  • Managed three remote billing analysts, ensuring accurate invoicing and timely payments for assigned clients.
  • Monitored client invoicing processes to guarantee completeness and accuracy per close calendar.
  • Utilized aging reports to identify and resolve root cause variance issues in billing.
  • Facilitated timely billing adjustments with thorough documentation for account accuracy.
  • Collaborated with PMO to recover $142K in past due invoices through effective troubleshooting.
  • Responded to internal and external inquiries regarding billing discrepancies and accounts receivable issues.
  • Extracted system data into Excel for account reconciliations and metrics reporting, highlighting significant monetary impacts.
  • Documented workflows and recommended process improvements to enhance efficiency.

Billing Application & Process Support Specialist III (SME)

Cox Communications
Atlanta
09.2011 - 05.2021
  • Configured RBM systems for usage-based billing across data and wireless platforms.
  • Developed and maintained data products for residential Internet services based on specifications.
  • Collaborated with DBAs to perform end-to-end testing in QA environments.
  • Established evaluation criteria from product requirements to guide program development.
  • Analyzed business processes using MS Access and Tableau, identifying opportunities for automation.
  • Documented application interactions to enhance understanding of business processes.
  • Created a ticket queue in Keystone for UBB data billing disputes and developed a reporting dashboard in Tableau.
  • Provided ongoing support for Cox Business and Residential billing functionalities across 21 markets.

Education

Bachelor of Science - Accounting/Finance

Southern New Hampshire University (Online)
Manchester, NH
12.2025

Skills

  • Oracle Financials and SAP
  • VMS and CSG
  • ICOMM AS400 and Fieldglass
  • Power BI and SharePoint
  • Netcracker (RBM 60, 80, 90)
  • Oracle SQL Developer
  • Salesforce and BRM
  • PeopleSoft and QuickBooks
  • D365 and Great Plains
  • Zendesk and Freshdesk
  • Microsoft Office Suite (Teams, Word, Excel, Access, Outlook, PowerPoint)
  • Team collaboration
  • Effective communication
  • Process improvement
  • Billing processes
  • Account management
  • Data reconciliation
  • Problem resolution

Accomplishments

  • Cox WiFi Residential project

References

References available upon request.

Timeline

Financial Data Analyst I

Incomm Payments
08.2024 - Current

Systems Administrator II

Cox Communications
08.2023 - 08.2024

Network Expense Analyst II

Lumen Technologies
10.2022 - 08.2023

Sr. Data Analyst/Billing Lead

Impellam Group NA
05.2021 - 07.2022

Billing Application & Process Support Specialist III (SME)

Cox Communications
09.2011 - 05.2021

Bachelor of Science - Accounting/Finance

Southern New Hampshire University (Online)

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MICHELE CAMPBELLData Analyst