Music
Michele Christ
Fairview,NC
Summary
Highly motivated Veteran with a demonstrated history of working in the health, wellness, and fitness industry. Extensive customer service experience, enhanced with strong organizational skills, and a proficiency in IT, communicating in all aspects of social media. Impeccable work ethic, reliability, genuine empathy, attention to detail, and consistent drive, with the confidence in ability to show up and learn, offering unique experiences, and perspectives in any work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Technician
HomeGauge
08.2022 - 12.2023
- Handled 30+ inbound and outbound calls and emails using excellent communication skills and a decisive approach
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel (Product, Engineering, Development, Web, Management)
- Remotely controlled client PCs for troubleshooting, software updates, installs, database cleanup, file management, and tutorials
- Recorded customer issues in database and created tickets to streamline process and fast track resolutions
- Guided users through step-by-step solutions and technical troubleshooting procedures
- Diagnosed and resolved technical hardware and software issues
- Up-sold and cross-sold value-added products and services to customers
Warehouse Manager/Technician
Tri-State Auto Glass
01.2020 - 08.2022
- Tasked with creating and building this position due to an increase in workload, technical knowledge, and past experience handling high volume inventory
- Increased warehouse efficiency by implementing new inventory management systems and procedures
- Maintained a direct relationship between product Warehouse Managers, and trained sister shop Manager in this new position to keep with uniformity
- Received and printed orders using warehouse operating system
- Attached classifying tags to provide identifying information and updated records accordingly
- Verified incoming shipments against documentation and quality standards
- Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles
- Kept records current, continuously entering materials movements into database
- Sent credits from returns to company accountant
- Scheduled and handled drop-in customers for repairs and replacements, including debris cleanup
Team Trainer/Assistant Buyer
Whole Foods Market
10.2017 - 12.2019
- Provided solutions for better customer service and optimal sales, while maintaining return customer relationships
- Accepted Mentorship, helping fellow team members with trainings, and learning how to execute proper OTS standards
- Down-stacked, organized, and loaded product efficiently for safe transport across store
- Assisted in changeovers and resets for two departments, working closely with Receiving and Management
- Acted as Backup Buyer for Whole Body products while acquiring the skills to become the FT Buyer/Order Writer
- Maintained key item stock levels and wrote or expedited purchase orders
Certified Personal Trainer
Dynamic Fitness Management
08.2016 - 10.2017
- Scheduled initial assessments with each new member to gather vital information pertaining to their health and fitness history
- Assessed the client's body mechanics before any weight loading
- Educated clients on better nutrition options and its importance to training and overall health
- Helped clients develop integrated motivation to freely engage in the work necessary in achieving goals and setting new ones
- Programmed efficient and safe exercises for each client's specific needs, and creating homework to incorporate on 'off' days for both gym and home
- Set up reassessments to show progress and address areas of improvement, making any adjustments necessary for utmost efficiency
- Created a unique group class and grew it to 13+ people in a month
- Became the go-to trainer for Seniors and Veterans, making a significant impact on their daily lives as their health stats improved
- Notable achievement: client rehabilitated to walk without a cane
Supervisor
Starbucks
06.2015 - 08.2016
- Assisted Store Manager with inventory tracking, maintenance, and cash management
- Held a key and responsibility for all closing duties, ensuring store was ready for morning team
- Delegated tasks, breaks, and implemented coaching to ensure a safe and balanced environment that met quality standards
- Assessed team performance to encourage productivity due to high volume of business
- Trained new hires and worked all stations alongside peers
- Recognized for exceptional closing shift on the highest grossing day in the store's history
Education
Continuing Education - Russian Linguistics And Culture
Linguistic University of Nizhny Novgorod
Nizhny Novgorod06.2009
Associate of Arts - Music Theory And Composition
Jefferson Community And Technical College
Hillsboro, MO06.2008
Skills
- Technical Support
- Inventory Control/Auditing
- Shrink Management
- Purchasing
- Demand Forecasting
- Team Management
- Customer & Peer Relations
- Microsoft Office/iOS Systems
- Troubleshooting
- DNS
- Analytical Thinking
- Task Prioritization and Time Management
Military
Military Service Branch: Army National Guard, 09/1998 to 09/2006
MOS (Military Occupational Specialty): Construction Equipment Mechanic (62B)
Military Service Rank: Sergeant
Certification
- Certified Personal Trainer | ACE (American Council on Exercise), 06/2012 to 6/2016
- Certified Personal Trainer | W.I.T.S Education, 07/2010 to 07/2012
- CPR certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Drawing
CrossFit
Timeline
IT Support Technician
HomeGauge
08.2022 - 12.2023
Warehouse Manager/Technician
Tri-State Auto Glass
01.2020 - 08.2022
Team Trainer/Assistant Buyer
Whole Foods Market
10.2017 - 12.2019
Certified Personal Trainer
Dynamic Fitness Management
08.2016 - 10.2017
Supervisor
Starbucks
06.2015 - 08.2016
Continuing Education - Russian Linguistics And Culture
Linguistic University of Nizhny Novgorod
Associate of Arts - Music Theory And Composition
Jefferson Community And Technical College