Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michele Cleaver

St. Petersburg,FL

Summary

Proven achiever with extensive experience, adept in sales proficiency and exceptional communication. Excelled in enhancing and presenting sales presentations and client satisfaction, demonstrated by high performance evaluations. Skilled in multitasking and leveraging organizational skills for optimal sales support and project management. Known for fostering collaborative team environments and driving operational efficiency. Reliable and adaptable with keen attention to detail and excellent problem-solving abilities.

Overview

30
30
years of professional experience

Work History

Senior Sales Support Administrator

FrankCrum
09.2019 - Current
  • Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
  • Assisted in the development of sales presentations and proposals, resulting in higher close rates.
  • Organized internal meetings and conference calls, ensuring all relevant parties were informed of agenda items beforehand for optimal outcomes during discussions.
  • Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
  • Coordinated training sessions for the sales team on new products or updates on existing offerings leading to better product knowledge.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
  • Kept high average of performance evaluations.

Sales Support Administrator

FrankCrum
02.2016 - 09.2019
  • Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
  • Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
  • Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
  • Enhanced customer satisfaction with prompt and accurate order processing.

Legal Assistant

Arnold & Burguieres
06.2014 - 02.2016
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Executive Assistant

Sure Feed Systems
10.1995 - 01.2010
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Answered high volume of phone calls and email inquiries.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.

Education

Associate of Arts - Paralegal Studies

St. Petersburg College
St. Petersburg, FL
05.2015

Skills

  • Strong Organization
  • Microsoft Office
  • Performance Tracking
  • CRM Software
  • HubSpot
  • Sales Presentations
  • Report Generation
  • Multitasking and Organization
  • Excellent Communication
  • Organizational Skills

Accomplishments

    Awarded the FrankCrum Pillar of Excellence Award - Sept. 2023

Timeline

Senior Sales Support Administrator

FrankCrum
09.2019 - Current

Sales Support Administrator

FrankCrum
02.2016 - 09.2019

Legal Assistant

Arnold & Burguieres
06.2014 - 02.2016

Executive Assistant

Sure Feed Systems
10.1995 - 01.2010

Associate of Arts - Paralegal Studies

St. Petersburg College

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