Michele Corson
Jenison,MI
Summary
Dedicated customer service professional with expertise in enhancing customer satisfaction, managing transactions, and maintaining composure in high-pressure environments.
Reliable and detail-oriented individual with a strong track record in customer service and office management. Skilled in multitasking, time management, and resolving customer concerns effectively to streamline operations and improve satisfaction rates.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier/Front End Courtesy Clerk
Gemmens Ace Hardware
Hudsonville, MI
12.2024 - Current
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to address customer concerns promptly and effectively.
- Implemented cash handling procedures, reducing discrepancies during end-of-day reconciliations.
- Resolved customer complaints with patience and professionalism, improving satisfaction rates.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Assistant Office Manager
Jenison Psychological Services
Jenison, MI
09.2018 - 10.2024
- Coordinated office operations to enhance workflow and improve efficiency.
- Streamlined administrative processes, reducing response times for patient inquiries.
- Developed and maintained filing systems to ensure easy access to records.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Part Assembly
Self-employeed
Zeeland, MI
06.2014 - 08.2018
- Collaborated with other department supervisors to develop cross-training initiatives, enhancing workforce flexibility and skillsets.
- Worked independently after business hours and on the weekend to meet crucial deadlines.
- Quality checked each assembled component to verify product function.
Education
High School Diploma -
Covenant Christian High School
Grand Rapids, MISkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
- Attention to detail
- Multitasking and organization
Timeline
Customer Service Cashier/Front End Courtesy Clerk
Gemmens Ace Hardware
12.2024 - Current
Assistant Office Manager
Jenison Psychological Services
09.2018 - 10.2024
Part Assembly
Self-employeed
06.2014 - 08.2018
High School Diploma -
Covenant Christian High School