Michele Cox
Monroe,Wisconsin
Summary
Accomplished Barista and Bartender with a proven track record of reliability, enhancing customer satisfaction through expert beverage preparation and dynamic service. Skilled in customer service and cash handling, with a flair for creating memorable customer experiences. Excelled in training peers and boosting sales, demonstrating exceptional interpersonal and technical abilities.
Overview
8
8
years of professional experience
Work History
Barista
SSM Health/Sodexo
10.2019 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Placed orders for supplies/inventory when necessary.
- Create new items for menu.
- Design and create signage for coffee shop.
Bartender
Leisure Lanes
09.2016 - 08.2021
- Stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties and setting up for incoming shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Operate cash register and POS system.
Education
Comprehensive Certificate And License - Cosmetology
Paul Mitchell The School
Monroe2010
Skills
- Motivated self-starter
- Superior customer service skills
- Opening and closing duties
- Cash Handling
- Excellent math skills
- Ordering Procedures
- Menu Memorization
Timeline
Barista
SSM Health/Sodexo
10.2019 - Current
Bartender
Leisure Lanes
09.2016 - 08.2021
Comprehensive Certificate And License - Cosmetology
Paul Mitchell The School
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