Michele Crescenzo

United Airlines

05.1987 - Current

Interacting with customers in a kind and useful manner to creare memorable experiences and building customer loyalty and dedication
Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when a customer is inconvenienced
Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
Working collaboratively with others, supporting my colleagues, and helping them be successful with new processes and technologies.
Handle customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibit high energy and professionalism when dealing with clients and staff.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promoted available products and services to customers during service, account management, and order calls.