Michele Deeter
Dumas
Summary
Skilled Front Desk Customer Service Representative with solid background in hospitality and customer service environments. Experience includes managing front desk operations, handling high-volume customer inquiries, and resolving complex issues to ensure customer satisfaction. Strengths include multitasking abilities, communication skills, and proficiency in using software tools for booking and record maintenance. Demonstrated impact by maintaining smooth front office functions, enhancing customer experiences, and contributing to overall business growth.
Overview
16
16
years of professional experience
Work History
Front Desk Customer Service Representative
Concentra Urgent Care
Cactus
05.2022 - Current
Front Desk Receptionist
H&r Block
Dumas
01.2020 - 04.2026
- Greeted clients warmly and directed them to appropriate tax professionals.
- Managed incoming calls and scheduled appointments for tax preparation services.
- Organized client documents and ensured secure handling of sensitive information.
Family Advocate
Safe Place & Rape Crisis Center
Dumas
06.2020 - 05.2022
Loan Associate
Cash Store
Dumas
01.2020 - 05.2022
- Processed loan applications efficiently for diverse customer needs.
- Assisted clients with financial inquiries and product information.
- Conducted thorough reviews of customer documentation for accuracy.
Substitute Teacher
Dumas ISD
Dumas
09.2010 - 05.2022
- Delivered instruction in various subjects to diverse student groups.
- Managed classroom behavior using effective discipline strategies.
- Collaborated with teachers to prepare lesson plans and instructional materials.
Education
Dumas High School
Dumas, TxSkills
I am able to learn quickly I have computer skills I get along with others I love to be around the public I want to learn new things and use different skills I am friendly, kind and helpful
References
References available upon request.
Timeline
Front Desk Customer Service Representative
Concentra Urgent Care
05.2022 - Current
Family Advocate
Safe Place & Rape Crisis Center
06.2020 - 05.2022
Front Desk Receptionist
H&r Block
01.2020 - 04.2026
Loan Associate
Cash Store
01.2020 - 05.2022
Substitute Teacher
Dumas ISD
09.2010 - 05.2022
Dumas High School