Michele Denton-Blake
Pungoteague,United States
Summary
Professionalism and organized as a worker. Always ready to work as a team player and eager to learn new things that come my way. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Customer Service Representative-Remote
Atlantic Union Bank
Virginia
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Teller 1
First Horizon Bank
02.2020 - Current
- Maintained strict compliance with banking standards, regulations, and laws
- Identified suspected fraud based on behavioral and transaction markers
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
- Daily cash balance and customer deposits/withdrawals.
Medical Biller Coordinator
CHESAPEAKE BAY ENT
09.2016 - 12.2019
- Process all insurance and patient payments to accounts
- Follow-up with all insurance carriers for denials and eligibility for patients
- Answer all billing questions for employees and patients concerning their accounts
- Appeal claim denials with all insurance carriers in a timely matter for payments
- Review all correspondence for the billing office and respond if necessary.
Office Coordinator/ Regional Training Academy Coordinator
NATIONAL COUSELING GROUP
07.2012 - 08.2016
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Prepare reports weekly for Site Director/Supervisors to review progress notes
- Check sessions with clients to review billing accuracy weekly
- Scan documents in the Electronic Medical Records Program (Penelope Case Management)
- Daily Compliance for Documents due for clients case
- Prepare New Hire paperwork to be submitted to Human Resource
- Order supplies for office
- Order supplies for monthly Regional Training Academy
- Prepare Welcome Letter to New Hires to participate in the Regional Training Academy (Orientation) and Re-certifications for current staff
- Enter intakes in Penelope Case Management for new clients.
Health Information Clerk
01.2010 - 07.2012
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Release information to persons or agencies according to regulations
- Process patient admission or discharge documents.
Medical Biller
RIVERSIDE SHORE MEMORIAL HOSPITAL
01.2007 - 11.2010
- Arrange for debt repayment or establish repayment schedules based on customers' financial situations
- Verifying accuracy of billing data and revise any errors
- Resolve discrepancies in accounting records
- Process secondary claims to commercial and private insurance companies for services rendered at hospital
- Follow-up with insurance companies denied claims for repayments
- Operated Doc Star, Payerpath, Rycan and Affinity programs/systems for billing medical claims.
Administrative Secretary
ACCOMACK COUNTY SHERIFF'S OFFICE
11.2000 - 05.2006
- Utilized excellent organizational skills in filing, typing, and general office administration
- Handled confidential paperwork, such as preparing criminal reports
- Prepared monthly reports and Jury Duty lists for Circuit Court
- Maintain personnel files and prepared paperwork for new hires.
Teller
FARMERS AND MERCHENTS BANK, PNC
01.1992 - 12.1999
- Cash checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Order a supply of cash to meet daily needs
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Identify transaction mistakes when debits and credits do not balance
- Resolve problems or discrepancies concerning customers' accounts
- Compute financial fees, interest, and service charges
- Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
Education
High school Diploma - General Studies
Nandua High School
Onley, VAEnglish
Eastern Shore Community College
Melfa, VAAssociate of Science - Human Resource
Ashwood College
Georgia06.2026
Skills
- New teller training
- Banking law compliance
- Cash counting
- Currency handling
- Product promotion
- Fraud monitoring
- Multitasking
- Recordkeeping
- Google Drive
- Microsoft Word
- Scheduling
- Medical Claim Follow-ups
- Medical Claims Submittal
- Patient Accounts
- Data Entry
Timeline
Customer Service Representative-Remote
Atlantic Union Bank
11.2022 - Current
Teller 1
First Horizon Bank
02.2020 - Current
Medical Biller Coordinator
CHESAPEAKE BAY ENT
09.2016 - 12.2019
Office Coordinator/ Regional Training Academy Coordinator
NATIONAL COUSELING GROUP
07.2012 - 08.2016
Health Information Clerk
01.2010 - 07.2012
Medical Biller
RIVERSIDE SHORE MEMORIAL HOSPITAL
01.2007 - 11.2010
Administrative Secretary
ACCOMACK COUNTY SHERIFF'S OFFICE
11.2000 - 05.2006
Teller
FARMERS AND MERCHENTS BANK, PNC
01.1992 - 12.1999
High school Diploma - General Studies
Nandua High School
English
Eastern Shore Community College
Associate of Science - Human Resource
Ashwood College