Michele Lopes De Oliveira
Plantation,FL
Summary
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Care Specialist
VCA Central Park Animal Hospital
Plantation, FL
05.2008 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Assisted vet techs restrain animals as needed for lab procedure.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
Service Writer
CompUSA
Fort Lauderdale, FL
10.2006 - 05.2008
- Received customer's computer in for repair
- Exhibited high energy and professionalism when dealing with clients and staff.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Jewelry Photographer
Ebay Lister, Boca Jewelry Warehouse
Boca Raton, FL
10.2003 - 10.2006
- Evaluated every incoming piece to document dimensions and existing flaws.
- Took jewelry photos from different angles and perspectives to capture perfect images for live auctions on Ebay
- Utilized software to automate product listings
- Described and posted over 750 pieces of jewelry per week for auction.
Technical Support Representative
The Answer Group
North Lauderdale, FL
06.2000 - 10.2003
- Processed average of 400 daily inbound and outbound technical support calls
- Trained new employees and explained protocols clearly and effectively
- Supported customers with data connectivity issues
- Assisted customers with technical issues via email, live chat and telephone.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed high levels of call flow and responded to all technical support needs.
Education
B.S - Information Technology
Broward College
Davie, FL12.2021
A.S. High Honors - Computer Programming and Analysis
Broward College
2017
A.A. High Honors - Graphic Design
Broward College
2010
Skills
- Multitasking and Organization
- Client Rapport-Building
- Customer Care
- Attention to Detail
- Responsible and Punctual
- Technical Support
- Agile Methodology
- Computer Hardware Knowledge
Certification
- Linux+
- Project+
- CIW Web Foundations Associate
- CIW JavaScript Specialist
- CIW Advanced HTML 5 and CSS 3
- CIW Web Design Specialist
- Graphic Design Production
- Graphic Design Support
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Client Care Specialist
VCA Central Park Animal Hospital
05.2008 - Current
Service Writer
CompUSA
10.2006 - 05.2008
Jewelry Photographer
Ebay Lister, Boca Jewelry Warehouse
10.2003 - 10.2006
Technical Support Representative
The Answer Group
06.2000 - 10.2003
B.S - Information Technology
Broward College
A.S. High Honors - Computer Programming and Analysis
Broward College
A.A. High Honors - Graphic Design
Broward College
- Linux+
- Project+
- CIW Web Foundations Associate
- CIW JavaScript Specialist
- CIW Advanced HTML 5 and CSS 3
- CIW Web Design Specialist
- Graphic Design Production
- Graphic Design Support
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