Michele DePalma-Cruz
Union
Summary
Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders.
Overview
30
30
years of professional experience
Work History
Property Manager, Trustee
DePalma Trust
01.2015 - Current
- Managed tenant relations to ensure satisfaction and timely communication.
- Oversaw property maintenance and repair schedules for optimal functionality.
- Coordinated lease agreements and renewals with prospective tenants.
- Conducted property inspections to identify issues and maintain standards.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Founder
MDC Development Inc.
01.2020 - 01.2024
- Trained new employees on customer service protocols and operational procedures.
- Maintained inventory levels and ordered supplies to ensure availability.
- Implemented health and safety standards for food handling at the kiosk.
- Assisted customers with product selections and resolved inquiries promptly.
- Coordinated promotional activities to enhance customer engagement at the kiosk.
- Monitored cash handling processes to ensure accuracy during transactions.
- Created comprehensive training manuals for use by all employees working at the kiosks.
Expert Product Evaluator
L’ Oréal
01.2006 - 01.2011
- Worked with product development to help testing criteria for evaluation and product marketing.
- Conducted product evaluations to assess quality and performance standards.
- Collaborated with cross-functional teams to gather consumer feedback insights.
- Developed testing protocols for new product launches and formulations.
- Analyzed data to identify trends in customer preferences and market demands.
- Participated in training sessions to enhance evaluation techniques and methodologies.
- Documented findings and prepared reports for stakeholders on product effectiveness.
- Established protocols for sharing evaluation results with key stakeholders.
Account Executive
Elizabeth Arden
01.1999 - 01.2003
- Worked with cosmetic buyers and merchandising teams, hired counter reps, set sales goals, and coordinated promotions, incentives, and training programs.
- Tracked seasonal and demographic trends to ensure proper inventory levels.
- Developed and maintained relationships with external partners to support project goals.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Developed training materials to support staff in understanding processes and procedures.
Account Coordinator
Estée Lauder
01.1996 - 01.1999
- Organized product displays to enhance visual appeal and customer engagement.
- Managed inventory levels to ensure product availability and timely restocking.
- Trained new staff on merchandising standards and best practices for cosmetics.
- Analyzed sales data to support strategic merchandising decisions and improvements.
- Performed regular inventory checks of cosmetics products.
- Participated in promotional events such as trade shows or conferences related to cosmetics merchandising.
- Developed relationships with suppliers to negotiate better prices for merchandise items.
Education
Bachelor of Science - Business Administration, Psychology
New Jersey City University
NJ, USA01.1996
Skills
- Problem-solving abilities
- Tracking operating expenses
- Adaptability
- Property management
- Rent collection
- Knowledge of [state name] real estate laws
- Administrative support
- Skilled multi-tasker
- Multi-family property management
- Tenant relations
- Complaint resolution
- Customer relationship management
- Effective communication
Projects
Wild Otter Adoption Services
Volunteer Experience
- Director, The Enlightened Academy, 01/01/11, 01/01/20, Hacketstown, NJ, Wharton, NJ, Newark, NJ, Montclair, NJ
- President, Secretary, Chair, Parent Teacher Association, 01/01/05, 01/01/11
- Township Organizer, Leader, Girl Scouts Heart of New Jersey, 01/01/04, 01/01/12
Languages
Italian
Limited
Accomplishments
Top Performer, Sales - Elizabeth Arden
Affiliations
Volunteer Girl Scout Leader - Union Twp, NJ
Timeline
Founder
MDC Development Inc.
01.2020 - 01.2024
Property Manager, Trustee
DePalma Trust
01.2015 - Current
Expert Product Evaluator
L’ Oréal
01.2006 - 01.2011
Account Executive
Elizabeth Arden
01.1999 - 01.2003
Account Coordinator
Estée Lauder
01.1996 - 01.1999
Bachelor of Science - Business Administration, Psychology
New Jersey City University