MICHELE DUNCAN
Faucett,MO
Summary
Dedicated insurance agent with proven skills in client relations, premium calculation, and effective communication. Experienced in policy writing and risk assessment, committed to assisting clients in selecting optimal coverage.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Insurance Agent
AIS
Saint Joseph, Missouri
04.2023 - Current
- Guided clients in selecting tailored insurance coverage options to meet their specific needs.
- Collaborated with underwriters to assess policy eligibility and pricing.
- Calculated premiums and established payment methods, processing customer payments and issuing receipts.
- Prepared necessary documents such as applications, endorsements, renewals, and cancellations according to regulations.
- Addressed customer inquiries and resolved issues to enhance service satisfaction.
Debt Collector/Title Clerk
Complete Auto
St Joseph , Mo
05.2017 - 04.2023
- Developed and executed collection strategies that improved recovery rates for overdue accounts.
- Maintained comprehensive documentation of interactions and payment agreements in database to ensure easy retrieval.
- Verified accuracy of title documents for completeness and correctness.
- Input lien details into database to maintain accurate records.
- Coordinated and streamlined paperwork process for transferring vehicle ownership title from dealer to purchaser.
- Facilitated understanding of title transfer process for new vehicle owners.
- Oversaw management and filing of paperwork for new, used, and wholesale sales.
Education
GED -
Beatty High School
Beatty, NV11-1992
Skills
- Licensed insurance agent
- Insurance sales
- Premium analysis
- Risk assessment
- Policy changes
- Customer needs assessment
- Customer relationship management
- Client management
- Risk management
- Effective communication
Certification
- Insurance producer. casualty, property, personal line. in MO KS
Timeline
Insurance Agent
AIS
04.2023 - Current
Debt Collector/Title Clerk
Complete Auto
05.2017 - 04.2023
GED -
Beatty High School